Flagship Store Manager

Our Store Managers are inspirational role models who aspire to continuously improve!

We are thrilled to be opening a brand-new Ernest Jones flagship store at Lakeside Shopping Centre in Thurrock—a bold, beautiful space designed to elevate the customer experience and showcase our exceptional jewellery and watch collections. This is a rare opportunity to play a pivotal role in bringing a new store to life from day one.

As our Store Manager, you’ll have the unique chance to build and shape your own team, embed an inspiring culture, and create unforgettable moments for customers in one of the UK’s most vibrant retail destinations.

As Store Manager here at Ernest Jones in Lakeside, Thurrock, you’ll be responsible for achieving the store’s targets through promoting the sales culture instore, building and inspiring a strong customer‑first team and by ensuring compliance with company policies and procedures. You’ll be passionate about role‑modeling your selling skills, coaching and inspiring your team through great leadership and adopting a proactive approach to sales management.

You’ll also be responsible for consistent compliance with company instructions, policies and processes and will be responsible for control of costs, payroll, shrinkage and expenses for the store. You’ll also oversee the planning and organisation of operational activities within the store.

We encourage our Store Managers to lead their teams boldly, by showing them the way and inspiring them, thereby creating a sense of pride and willingness to exceed expectations. Become a special part of creating incredible memorable events for our clients!

At Ernest Jones you’ll devote your time to establishing excellent relationships with our clients, to ensure that when making a special purchase from our breath‑taking collection of exquisite diamonds, our selection of some of the world's most prestigious watch brands or our extensive range of exclusive luxury jewellery and gift items that they are guided by your experience and knowledge to select the perfect piece to mark their occasion.

The experience of working in Jewellery and Watch retail is truly unique – join us and be part of something special!

We’re looking for suitable candidates to demonstrate the following:

• An excellent track record of successfully achieving KPI's.
• Experience of holding accountability for managing the commercial performance of a store.
• Experience of leading store teams.
• Experience of target‑setting and interpreting business data.
• An ability to inspire, coach and develop your team to maximise potential and performance.
• Proven track record of role‑modeling and consistently delivering amazing customer experiences.
• Clear passion for our products and ability to put yourself in our customers' shoes.
• A competitive spirit.
• Basic knowledge of legislative responsibilities e.g. recruitment, employment law, health and safety, trading standards.

What’s next? When you submit your application, you will be invited to complete a short online assessment. If successful, you will be asked to complete a short video which gives you the opportunity to tell us a little more about you and why you would like to join us. Successful applicants will be contacted by a member of our recruitment team inviting you to the final stage interviews. We recommend to regularly check your emails to ensure you don’t miss any updates with your application.

What will you receive in return?

Your Rewards Upon joining us as a Store Manager you’ll be supported from day‑one through our bespoke Management Induction programme, which equips you with the core detail you require in order to succeed in‑store. Brand training and internationally recognised Gemmological qualifications and other product‑based training modules will all also be available at your fingertips through our internal ‘Signet Jewellery Academy’. In addition to being able to access dedicated Learning & Development resources, you’ll also achieve the following benefits:

• Competitive salary including sales incentives.
• Generous discount of up to 30% off our fabulous products from day one.
• An annual enhanced discount to celebrate the day you joined our team.
• Retirement Savings plans which offer flexibility in the way you save for the future.
• Immediate Life Assurance from day one.
• A minimum of 33 days holiday per year.
• Recognised qualifications, study support and structured career progression.
• Health and Wellbeing Scheme.
• Give As You Earn scheme – An easy way to support causes close to your heart.
• Real Rewards - exclusive discounts on groceries, travel and leisure.

Apply now to see how your career could Shine with Signet! Be part of something special!

Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that’s not all, we are part of the world’s largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you.

Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.