Watch Repairs Administrator in Essex

Here at Signet, we’re looking for an Administrator to join our talented Watch Repairs Team based in our bespoke Repairs Workshop in Hockley, Birmingham. We’re looking for a highly organized and customer focused Watch Repair Administrator to support the smooth, efficient and safe delivery of all watch repair service requests. You’ll play a key role in ensuring every repair is processed accurately, every enquiry is handled professionally, and every customer receives an exceptional service experience. Working closely with store colleagues, external partners and internal teams, you’ll manage the full administrative flow of watch repairs — from receipt and logging, through estimating and materials management, to dispatch. If you’re a passionate, customer focussed administrator with a keen interest or desire to learn more about Watches, apply today and join our talented team of repairs experts! Due to the nature of our environment, you must be comfortable to attend work “metal free” and adhere to our strict security protocols. This is an onsite position.

Key Responsibilities

• Manage the accurate receipt, logging and allocation of all watch repair jobs.
• Support the effective flow of work through the workshop, ensuring timely processing and dispatch.
• Liaise regularly with store teams and external partners to maintain a high quality, customer centric repair service.
• Communicate directly with customers via phone, email and post to handle enquiries, provide updates and convert repair estimates.
• Translate complex technical information into clear, accessible language for customers and store colleagues.
• Investigate and resolve queries, escalating appropriately and ensuring early, empathetic resolution.
• Order and manage materials required for repairs, working with suppliers and internal functions such as Finance and Logistics.
• Act as a first line escalation point for complaints, using strong communication and problem solving skills to achieve positive outcomes.

About You

• Highly organized with strong administrative skills and attention to detail.
• Confident communicator able to simplify technical terminology for non-technical audiences.
• Customer focused, empathetic and solution driven.
• Comfortable working in a fast paced workshop environment with multiple stakeholders.
• Able to manage workload effectively and prioritise tasks to meet service expectations.
• Experience in a repair, service, logistics or customer support environment is beneficial but not essential.

We offer a fantastic job and more… We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits:

• Generous discount of up to 30% off our fabulous products from day one.
• An annual enhanced discount to celebrate the day you joined our team.
• Retirement Savings plans which offer flexibility in the way you save for the future.
• Immediate Life Assurance from day one.
• A minimum of 22 days holiday per year which increases after a years’ service.
• Recognised qualifications, study support and structured career progression.
• Health and Wellbeing Scheme.
• Give As You Earn scheme – An easy way to support causes close to your heart.
• Real Rewards - exclusive discounts on groceries, travel and leisure.

Be part of something special! Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that’s not all, we are part of the world’s largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you.