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- Tasks: Support our retail stores with ER advice and manage case administration.
- Company: Join Signet, the leading retailer of diamond jewellery with over 270 UK stores.
- Benefits: Enjoy hybrid working, generous discounts, and a health and wellbeing scheme.
- Why this job: Be part of a dynamic team and grow your career in a supportive environment.
- Qualifications: Experience in ER, strong communication skills, and HR-related qualifications preferred.
- Other info: This is a 12-month maternity cover role starting mid-July.
The predicted salary is between 36000 - 60000 £ per year.
We are currently seeking an ER Advisor for a 12 months maternity cover commencing in July, where you’ll play a key role within our Employee Relations team, managing the full end to end process of ER support to our H. Samuel and Ernest Jones retail stores, as well as our two Store Support Centres.
In this busy and valuable role, you'll provide confident first and second-line ER advice on matters including disciplinary procedures, grievances, flexible working requests, absence management, and performance concerns. You’ll also be responsible for the full administration of each case — from drafting correspondence and outcome letters to ensuring accurate data entry into our case management system.
About You
- Previous experience delivering ER advice with a strong customer-focused mindset.
- Background in HR/ER ideally within a large, multi-site businesses (ideally in retail, hospitality, or leisure).
- Solid, up-to-date knowledge of UK Employee Relations practices.
- Strong organisational skills with the ability to manage a high-volume workload and prioritise effectively.
- Proven administrative experience — ideally within an HR/ER setting.
- Excellent interpersonal and communication skills with confidence liaising at all levels.
- Proficiency in MS Office (Word, Excel, Outlook).
- HR-related degree or CIPD Level 5 (or equivalent) qualification preferred.
This role offers a hybrid working pattern with 2 days based in our Birmingham office and 3 days remotely per week. This role will commence mid-July for the duration of 12 months.
We offer a fantastic job and more…
- Generous discount of up to 30% off our fabulous products from day one.
- An annual enhanced discount to celebrate the day you joined our team.
- Retirement Savings plans which offer flexibility in the way you save for the future.
- Immediate Life Assurance from day one.
- A minimum of 22 days holiday per year which increases after a years’ service.
- Recognised qualifications, study support and structured career progression.
- Health and Wellbeing Scheme.
- Financial Wellbeing scheme.
- Give As You Earn scheme – An easy way to support causes close to your heart.
- Real Rewards - exclusive discounts on groceries, travel and leisure.
Be part of something special! Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that’s not all, we are part of the world’s largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you.
ER Advisor employer: Signet Jewelers (UK and Ireland)
Contact Detail:
Signet Jewelers (UK and Ireland) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ER Advisor
✨Tip Number 1
Familiarise yourself with the latest UK Employee Relations practices. This will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare for situational questions by thinking of specific examples from your past experience where you successfully managed ER issues. This will showcase your problem-solving skills and confidence.
✨Tip Number 4
Highlight your organisational skills during discussions. Given the high-volume workload mentioned in the job description, demonstrating your ability to prioritise effectively will set you apart.
We think you need these skills to ace ER Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Employee Relations, particularly in a retail or multi-site environment. Emphasise your customer-focused mindset and any specific ER advice you've provided in previous roles.
Craft a Compelling Cover Letter: In your cover letter, address the key responsibilities of the ER Advisor role. Mention your understanding of UK Employee Relations practices and how your skills align with the requirements outlined in the job description.
Showcase Your Skills: Highlight your organisational skills and ability to manage a high-volume workload. Provide examples of how you've effectively prioritised tasks in past positions, especially in HR or ER settings.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for an administrative role like this one.
How to prepare for a job interview at Signet Jewelers (UK and Ireland)
✨Showcase Your ER Knowledge
Make sure to brush up on your knowledge of UK Employee Relations practices. Be prepared to discuss specific scenarios where you've successfully navigated disciplinary procedures or grievances, as this will demonstrate your expertise and confidence in the field.
✨Highlight Your Customer-Focused Mindset
Since the role requires a strong customer-focused approach, think of examples from your past experience where you prioritised the needs of employees while managing ER issues. This will show that you understand the importance of balancing company policies with employee welfare.
✨Demonstrate Organisational Skills
Given the high-volume workload mentioned in the job description, be ready to discuss how you manage multiple cases simultaneously. Share specific tools or methods you use to stay organised and ensure nothing falls through the cracks.
✨Prepare for Interpersonal Questions
Expect questions about your communication style and how you handle difficult conversations. Prepare examples that showcase your ability to liaise confidently at all levels, as strong interpersonal skills are crucial for this role.
