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- Tasks: Lead a dynamic logistics team to ensure smooth operations and customer satisfaction.
- Company: Join Signet Jewelers, a leader in the jewellery industry with a focus on excellence.
- Benefits: Enjoy a competitive salary, career development, and a supportive work environment.
- Why this job: Make a real impact in a fast-paced distribution centre while developing your leadership skills.
- Qualifications: 5+ years in logistics administration and strong team management experience required.
- Other info: Opportunity for growth in a vibrant and collaborative workplace.
The predicted salary is between 36000 - 60000 £ per year.
Make your leadership count at Signet Jewelers UK & Ireland.
Location: Support Services Centre, Birmingham (SSC)
Contract: 12 month fixed term, any 5 from 7 rotating pattern, including one late shift week in three
Reports to: DC Operations Manager
We’re looking for an experienced Administration Supervisor/Logistics Supervisor to lead a high performing logistics administration team supporting nationwide store replenishment and e-commerce fulfilment. You’ll play a key role in maintaining service excellence, cost control, and operational accuracy in a secure, fast moving DC environment.
Why this role matters
Our distribution centre processes around 6 million units annually, fulfilling c. 680k customer orders and supporting c. 265+ stores across the UK & Ireland. You’ll lead a team of 12 administrators (4 direct reports), ensuring critical processes run on time, to standard, and within budget—keeping customers and stores at the heart of what we do.
What you’ll do
- Lead & develop the team: motivate, coach and performance manage 4 direct reports and oversee the broader admin cohort (c. 16) to deliver high standards, engagement and results.
- Run the daily admin operation: Raise POs and reconcile invoices (stationery, courier partners); control overtime and training.
- Plan and coordinate high value stock movements (e.g. trunk shows) and store refits/closures/new store logistics and collections.
- Collate and track B2B/B2C courier costs and movements (totes/boxes/parcels); produce store delivery schedules.
- Monitor and improve store delivery service levels; resolve carrier investigations & claims.
- Oversee customer refunds (within 48 hours of receipt), order cancellations, vendor orders, direct orders, and export administration.
- Ensure timely and accurate handling of PayPal transfers.
- Drive performance & continuous improvement: Challenge the status quo, champion Lean ways of working and cross training to reduce functional risk.
- Interpret data/KPIs to improve availability, allocation, accuracy and cost—delivering to budget.
- Problem-solve first time: act as first line support for warehouse management systems and collaborate with peers, Customer Services, Store/District Managers, and Security to resolve issues and protect assets.
- Keep the DC moving: oversee time sensitive reporting and workflows (e.g., pushes/urgent orders, same day carrier bookings, undelivered/held orders, returns, wholesale/marketplace orders & refunds, stationery planning/counts, Lyreco reviews).
What you’ll bring
- Leadership in logistics administration within a medium to large scale operation (c. 5+ years’ admin experience).
- Proven ability to supervise teams, set KPIs, manage rotas, and deliver through others.
- Strong systems and process control mindset; comfortable reviewing/implementing internal controls and updating SOPs/process flows.
- Commercial focus: budget awareness, cost control, data gathering and KPI reporting.
- Stakeholder confidence: effective communication across DC operations, Customer Services, Store/District Managers, courier partners and Security.
- Tech skills: SAP, Excel and Word (competent user).
Logistics Supervisor in Birmingham employer: Signet Jewelers (UK and Ireland)
Contact Detail:
Signet Jewelers (UK and Ireland) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Logistics Supervisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics field, especially those who work at Signet Jewelers or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your leadership skills. Think of examples where you've motivated teams or improved processes. We want to hear how you’ve made a difference in past roles!
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with systems like SAP and how you've used data to drive performance. This is key for the Logistics Supervisor role, so let’s make it shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Logistics Supervisor in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Logistics Supervisor role. Highlight your leadership experience and any relevant logistics administration skills. We want to see how your background aligns with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about logistics and how you can contribute to our team. Don’t forget to mention specific examples of your past achievements that relate to the job.
Show Off Your Tech Skills: Since we’re looking for someone comfortable with systems like SAP and Excel, make sure to mention your tech skills in your application. If you’ve used these tools to improve processes or manage data, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to see more about what we do at StudySmarter!
How to prepare for a job interview at Signet Jewelers (UK and Ireland)
✨Know Your Logistics Inside Out
Make sure you brush up on your logistics knowledge, especially around supply chain management and distribution processes. Familiarise yourself with the specific challenges faced in a fast-paced environment like Signet Jewelers, and be ready to discuss how your experience aligns with their operations.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully managed teams in the past. Think about times when you motivated your team or improved performance through coaching and development—these stories will resonate well with the interviewers.
✨Be Data-Driven
Since the role involves interpreting data and KPIs, come prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you've improved operational accuracy or cost control through data analysis—this will show you're aligned with their focus on continuous improvement.
✨Communicate Effectively
Effective communication is key in this role, so practice articulating your thoughts clearly. Be ready to discuss how you've collaborated with various stakeholders in the past, whether it's with team members, management, or external partners. This will demonstrate your ability to build relationships and ensure smooth operations.