At a Glance
- Tasks: Lead a new flagship store, inspire your team, and create unforgettable customer experiences.
- Company: Join Ernest Jones, part of the UK's largest diamond jewellery retailer.
- Benefits: Competitive salary, generous discounts, career progression, and health benefits.
- Other info: Enjoy a dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be a key player in launching a vibrant store and shaping its culture.
- Qualifications: Proven leadership skills, sales experience, and a passion for customer service.
The predicted salary is between 28800 - 42000 £ per year.
Unit 237 Thurrock Lakeside Shopping Centre, Thurrock, RM20 2ZQ
Salary: Competitive salary plus bonuses, benefits & staff discount
Working Pattern: Full Time
Contract Type: Permanent
Hours: 0
Closing Date: Fri 20 Mar 2026 - 12:00 AM
Our Store Managers are inspirational role models who aspire to continuously improve!
We are thrilled to be opening a brand-new Ernest Jones flagship store at Lakeside Shopping Centre in Thurrock—a bold, beautiful space designed to elevate the customer experience and showcase our exceptional jewellery and watch collections. This is a rare opportunity to play a pivotal role in bringing a new store to life from day one.
As Store Manager here at Ernest Jones in Lakeside, Thurrock, you’ll be responsible for achieving the store’s targets through promoting the sales culture in-store, building and inspiring a strong customer-first team and by ensuring compliance with company policies and procedures. You’ll be passionate about role modelling your selling skills, coaching and inspiring your team through great leadership and adopting a proactive approach to sales management. You’ll also be responsible for consistent compliance with company instructions, policies and processes and will be responsible for control of costs, payroll, shrinkage and expenses for the store. You’ll also oversee the planning and organisation of operational activities within the store.
We encourage our Store Managers to lead their teams boldly, by showing them the way and inspiring them, thereby creating a sense of pride and willingness to exceed expectations. Become a special part of creating incredible memorable events for our clients! At Ernest Jones you’ll devote your time to establishing excellent relationships with our clients, to ensure that when making a special purchase from our breathtaking collection of exquisite diamonds, our selection of some of the world's most prestigious watch brands or our extensive range of exclusive luxury jewellery and gift items that they are guided by your experience and knowledge to select the perfect piece to mark their occasion.
The experience of working in Jewellery and Watch retail is truly unique – join us and be part of something special!
We’re looking for suitable candidates to demonstrate the following:
- An excellent track record of successfully achieving KPI's.
- Experience of holding accountability for managing the commercial performance of a store.
- Experience of leading store teams.
- Experience of target-setting and interpreting business data.
- An ability to inspire, coach and develop your team to maximise potential and performance.
- Proven track record of role modelling and consistently delivering amazing customer experiences.
- Clear passion for our products and ability to put yourself in our customers' shoes.
- A competitive spirit.
- Basic knowledge of legislative responsibilities e.g. recruitment, employment law, health and safety, trading standards.
What’s next? When you submit your application, you will be invited to complete a short online assessment. If successful, you will be asked to complete a short video which gives you the opportunity to tell us a little more about you and why you would like to join us. Successful applicants will be contacted by a member of our recruitment team inviting you to the final stage interviews. We recommend to regularly check your emails to ensure you don’t miss any updates with your application.
What will you receive in return?
Your Rewards Upon joining us as a Store Manager you’ll be supported from day one through our bespoke Management Induction programme, which equips you with the core detail you require in order to succeed in-store. Brand training and internationally recognised Gemmological qualifications and other product-based training modules will all also be available at your fingertips through our internal ‘Signet Jewellery Academy’. In addition to being able to access dedicated Learning & Development resources, you’ll also achieve the following benefits:
- Competitive salary including sales incentives.
- Generous discount of up to 30% off our fabulous products from day one.
- An annual enhanced discount to celebrate the day you joined our team.
- Retirement Savings plans which offer flexibility in the way you save for the future.
- Immediate Life Assurance from day one.
- A minimum of 33 days holiday per year.
- Recognised qualifications, study support and structured career progression.
- Health and Wellbeing Scheme.
- Give As You Earn scheme – An easy way to support causes close to your heart.
- Real Rewards - exclusive discounts on groceries, travel and leisure.
Apply now to see how your career could Shine with Signet! Be part of something special! Signet is the name behind H. Samuel and Ernest Jones. Together, we have more than 270 stores in the UK and Republic of Ireland. But that’s not all, we are part of the world’s largest retailer of diamond jewellery with approximately 2,800 stores. Just imagine where your career could take you.
Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1). All employment is decided on the basis of qualifications, merit and business need.
Store Manager employer: Signet Jewelers Ltd.
Signet Jewelers Ltd. is an exceptional employer, offering a vibrant work culture that prioritises teamwork and customer satisfaction in the heart of Stratford City. Employees benefit from a competitive salary, comprehensive benefits package, and ample opportunities for professional growth within the dynamic jewellery retail sector. Join us to lead a passionate team and make a meaningful impact in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager
✨Tip Number 1
Get to know the company inside out! Research Ernest Jones, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for their products.
✨Tip Number 2
Practice makes perfect! Prepare for that video interview by rehearsing your answers to common questions. Think about how your experience aligns with their needs and be ready to share specific examples of your leadership and sales successes.
✨Tip Number 3
Show your personality! When you’re in those interviews, let your enthusiasm shine through. They want someone who can inspire a team and create memorable customer experiences, so don’t hold back on showcasing your unique flair.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re genuinely interested in the role and gives you another chance to reiterate why you’d be a great fit for the Store Manager position.
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your love for jewellery and customer service shine through! We want to see how excited you are about the role and how you can inspire your team to create unforgettable moments for our customers.
Be Specific About Your Experience:Make sure to highlight your previous experience in retail management. We’re looking for concrete examples of how you've achieved KPIs, led teams, and created amazing customer experiences. The more specific you are, the better!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the skills and qualities we’re looking for in a Store Manager. Show us why you’re the perfect gem for our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Signet Jewelers Ltd.
✨Know Your Numbers
As a Store Manager, you'll need to demonstrate your ability to achieve KPIs. Brush up on your past performance metrics and be ready to discuss how you met or exceeded targets in previous roles. This shows that you understand the commercial side of retail.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach. Think of specific examples where you've inspired or developed your team. Highlight how you foster a customer-first culture and how you plan to do this at Ernest Jones.
✨Understand the Product
Familiarise yourself with the jewellery and watch collections offered by Ernest Jones. Being able to speak passionately about the products will not only impress your interviewers but also show that you can connect with customers on a deeper level.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like managing a team during peak sales or resolving customer complaints. Think through your responses and use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
