At a Glance
- Tasks: Lead a passionate team to achieve sales targets and create memorable customer experiences.
- Company: Join Ernest Jones, part of Signet Jewelers, the world's largest diamond retailer.
- Benefits: Enjoy competitive salary, generous discounts, and 33+ days holiday from day one.
- Other info: Great career progression opportunities and a commitment to diversity and inclusion.
- Why this job: Be part of a unique retail experience in luxury jewellery and inspire your team.
- Qualifications: Proven leadership skills and a passion for delivering exceptional customer service.
The predicted salary is between 30000 - 40000 £ per year.
As Store Manager here at Ernest Jones in Stratford City you'll be responsible for achieving the store's targets through promoting the sales culture instore, building and inspiring a strong customer-first team and by ensuring compliance with company policies and procedures. You'll be passionate about role modelling your selling skills, coaching and inspiring your team through great leadership and adopting a proactive approach to sales management. You'll also be responsible for consistent compliance with company instructions, policies and processes and will be responsible for control of costs, payroll, shrinkage and expenses for the store. You'll also oversee the planning and organisation of operational activities within the store. We encourage our Store Managers to lead their teams boldly, by showing them the way and inspiring them, thereby creating a sense of pride and willingness to exceed expectations. Become a special part of creating incredible memorable events for our clients! At Ernest Jones you'll devote your time to establishing excellent relationships with our clients, to ensure that when making a special purchase from our breath‑taking collection of exquisite diamonds, our selection of some of the world's most prestigious watch brands or our extensive range of exclusive luxury jewellery and gift items that they are guided by your experience and knowledge to select the perfect piece to mark their occasion. The experience of working in Jewellery and Watch retail is truly unique - join us and be part of something special!
Qualifications
- An excellent track record of successfully achieving KPI's.
- Experience of holding accountability for managing the commercial performance of a store.
- Experience of leading store teams.
- Experience of target‑setting and interpreting business data.
- An ability to inspire, coach and develop your team to maximise potential and performance.
- Proven track record of role‑modelling and consistently delivering amazing customer experiences.
- Clear passion for our products and ability to put yourself in our customers' shoes.
- A competitive spirit.
- Basic knowledge of legislative responsibilities e.g. recruitment, employment law, health and safety, trading standards.
Benefits
- Competitive salary including sales incentives.
- Generous discount of up to 30% off our fabulous products from day one.
- An annual enhanced discount to celebrate the day you joined our team.
- Retirement Savings plans which offer flexibility in the way you save for the future.
- Immediate Life Assurance from day one.
- A minimum of 33 days holiday per year.
- Recognised qualifications, study support and structured career progression.
- Health and Wellbeing Scheme.
- Financial Wellbeing scheme.
- Give As You Earn scheme - An easy way to support causes close to your heart.
- Real Rewards - exclusive discounts on groceries, travel and leisure.
Store Manager – Lead Luxury Jewelry & Customer Experience in London employer: Signet Jewelers Ltd.
At Ernest Jones in Stratford City, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our Store Managers are empowered to lead with passion, inspiring their teams while enjoying competitive salaries, generous discounts, and comprehensive benefits including retirement savings plans and health schemes. With a strong focus on employee growth through recognised qualifications and structured career progression, joining us means becoming part of a dynamic team dedicated to creating memorable experiences for our clients in the luxury jewellery sector.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager – Lead Luxury Jewelry & Customer Experience in London
✨Tip Number 1
Get to know the company inside out! Research Ernest Jones, their products, and their customer experience philosophy. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a candidate who truly gets what they're all about.
✨Tip Number 2
Practice your leadership stories! Think of times when you've inspired your team or exceeded sales targets. We want you to be ready to share these experiences in a way that highlights your skills and aligns with the Store Manager role. Remember, they’re looking for someone who can lead boldly!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. This insider info can give you an edge and help you tailor your approach to what they value most.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on your emails for updates – we want to make sure you don’t miss out on any exciting opportunities with us at Ernest Jones!
We think you need these skills to ace Store Manager – Lead Luxury Jewelry & Customer Experience in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for luxury jewellery and customer experience shine through. We want to see how much you care about creating memorable moments for our clients!
Highlight Your Leadership Skills:Make sure to showcase your experience in leading teams and achieving targets. We love seeing examples of how you've inspired others and driven performance in your previous roles.
Be Data-Driven:Don’t forget to mention your ability to interpret business data and set targets. We appreciate candidates who can back up their achievements with numbers and show us how they’ve made a difference.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to keep track of your application and get back to you with updates!
How to prepare for a job interview at Signet Jewelers Ltd.
✨Know Your Numbers
Before the interview, brush up on your KPIs and any relevant sales data. Be ready to discuss how you've achieved targets in the past and how you plan to do so at Ernest Jones. This shows you're not just a people person but also someone who understands the commercial side of the business.
✨Showcase Your Leadership Style
Prepare examples of how you've inspired and developed your team in previous roles. Think about specific situations where your coaching made a difference. This will demonstrate your ability to lead boldly and create a strong customer-first culture.
✨Passion for Products
Make sure to express your enthusiasm for luxury jewellery and watches. Share personal stories or experiences that highlight your passion for the products. This will resonate well with the interviewers and show that you can connect with customers on a deeper level.
✨Understand Compliance and Operations
Familiarise yourself with the company's policies and procedures, especially around compliance and operational activities. Be prepared to discuss how you would ensure adherence to these standards while still driving sales and creating memorable customer experiences.
