At a Glance
- Tasks: Lead a team of receptionists and ensure top-notch customer service.
- Company: Signature Senior Lifestyle, known for luxury care and supportive culture.
- Benefits: Competitive pay, flexible hours, free meals, and generous leave.
- Other info: Ongoing training and career development opportunities available.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Customer service experience and strong communication skills required.
As an experienced Lead Receptionist use your excellent customer service and leadership skills to supervise a team of receptionists to ensure that reception coverage is of the highest standards at all times.
What Signature Offer- From £14.45 per hour
- Shift times between 08.00am - 20.00pm
- Part Time - 30 hours per week
- You must be flexible for alternate weekends
- Up to 30 days annual leave, plus 8 bank holidays, depending on length of service
- Workplace pension
- Free meals on shift for staff working 6+ hours
- Life Assurance Scheme
- ‘Blue Light’ discount scheme eligible
- Refer A Friend Incentive £50 voucher and up to £1,000 cash bonus
- Staff recognition scheme – Purple Heart Award
- Ongoing career training and development
- Employee Assistance Programme, occupational health support and wellbeing services
- Plus cycle to work scheme, study support, long service awards and more
Transport Links
- Commuting - 15 minute walk from Ascot train station
You'll be the first point of contact within the home, ensuring that professional, high quality customer care is delivered in a consistent way and of the highest standard. Using your leadership skills you'll co-ordinate staffing schedules to ensure full coverage, supervise and co-ordinate the duties of a team of receptionists
You’ll ensure the reception team welcome and greet visitors, in a professional, friendly and courteous way at all times.
You’ll also be answering the phone, redirecting calls and recording messages as required, and managing emails, along with various office and admin duties such as filing, word processing, maintaining databases and photocopying for other senior staff. You’ll also be in charge of organising staff lunch rotas, receiving and managing post, and signing for incoming post if residents are not able to receive it themselves.
What we’re looking forWe are kind and compassionate. Positive and resilient. Proactive and organised. Honest and accountable. Passionate and keen to develop. If this sounds like you, you’ll fit right in.
You’re a friendly and welcoming first point of contact for the business, IT literate (competent in MS Office) with previous switchboard experience and a professional telephone manner. Previous Line Manager experience is preferred. Excellent customer service and communication skills are essential.
About SignatureSignature Senior Lifestyle offer unrivalled residential and dementia care in luxury homes. We strive for excellence in everything we do, and make a real difference to our residents’ lives. Our team is one of our biggest assets. We cultivate a supportive environment for our people, with tailored training and career development at all levels.
Wake up to the passion inside you. Apply to Signature Senior Lifestyle today.
Lead Receptionist in Ascot employer: Signature
Signature Senior Lifestyle is an exceptional employer, offering a vibrant work culture where culinary creativity thrives in our luxury care home kitchen in Caversham. With a strong focus on employee growth, we provide comprehensive career development opportunities alongside attractive benefits such as free meals, annual leave, and a pension scheme, making it a rewarding place for passionate chefs to flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Receptionist in Ascot
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Signature and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Signature and let us see your personality shine through!
We think you need these skills to ace Lead Receptionist in Ascot
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Signature.
Get Familiar with Our Brand:Before applying, take some time to learn about Signature and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Signature
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Signature.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Signature will surely appreciate.
