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- Tasks: Lead a passionate team to create exceptional experiences for residents in a luxury care home.
- Company: Signature, dedicated to providing peace of mind and exceptional care.
- Benefits: Career progression, training opportunities, and a supportive work environment.
- Why this job: Make a real difference in residents' lives while leading a dynamic hospitality team.
- Qualifications: Management experience in high-end service environments and strong organisational skills.
- Other info: Join a vibrant community focused on excellence and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
At Signature, we believe in delivering true peace of mind. For our residents, it means living safe, fulfilled lives in beautiful surroundings. For their families, it means confidence their loved ones are cared for with compassion. And for our team, it means working in an environment where training, development, and career progression are part of everyday life.
We are now looking for an experienced Hospitality Manager to join our team and take the lead in creating an exceptional resident experience across all non-clinical services in our luxury new care and nursing home in Surbiton. As Hospitality Manager, you will oversee and inspire our front of house, housekeeping, dining, and activities teams to deliver the highest standards of service. From dining and housekeeping to events and reception, you’ll ensure every detail reflects our Signature brand standards and creates a truly welcoming, five-star environment.
This is a hands-on role where you’ll:
- Lead and motivate a passionate hospitality team, setting clear expectations and leading by example.
- Ensure premium standards of food, cleanliness, and customer service across the home.
- Regularly engage with residents and families, seeking feedback and managing any non-care related concerns with professionalism.
- Oversee rotas, budgets, and contracts, ensuring efficiency without compromising quality.
- Drive continuous improvement, audits, and compliance, always striving for excellence.
- Represent the home at internal and external meetings, building strong relationships with stakeholders and the local community.
We’re looking for a natural leader with a genuine passion for hospitality and customer experience. You’ll bring:
- Previous management experience, ideally from hotels, restaurants, healthcare, or similar high-end service environments.
- Strong organisational skills with the ability to multi-task and prioritise.
- Excellent personal presentation and communication skills.
- A proactive, positive attitude and the confidence to lead from the front.
- A real eye for detail and the drive to exceed expectations.
Hospitality Manager employer: Signature Senior Lifestyle
Contact Detail:
Signature Senior Lifestyle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hospitality Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for hospitality shine through. Share stories about how you've created exceptional experiences in the past – it’ll help you stand out from the crowd.
✨Tip Number 3
Do your homework! Research Signature and understand their values and mission. Tailor your conversations to show how your experience aligns with their commitment to delivering peace of mind and exceptional service.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team and contributing to our five-star environment.
We think you need these skills to ace Hospitality Manager
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific examples of how you've created exceptional experiences in previous roles. We want to see that you genuinely care about making a difference.
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Highlight your management experience and any relevant skills that align with our five-star service standards. This shows us you’re serious about joining our team!
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality come through in your writing. We’re looking for someone who can connect with residents and families, so a warm tone can really make your application stand out.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Signature Senior Lifestyle
✨Know the Company Inside Out
Before your interview, take some time to research Signature and its values. Understand their commitment to delivering peace of mind for residents and families. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Hospitality Manager, you'll need to lead and inspire your team. Prepare examples from your past experiences where you've successfully motivated a team or improved service standards. Be ready to discuss how you set clear expectations and lead by example.
✨Engage with Real Scenarios
Think about potential challenges you might face in this role, such as managing feedback from residents or handling non-care related concerns. Prepare to discuss how you would approach these situations professionally and effectively, demonstrating your problem-solving skills.
✨Highlight Your Attention to Detail
In hospitality, every detail matters. Be prepared to talk about how you've ensured high standards in previous roles, whether it's in food service, cleanliness, or customer interactions. Use specific examples to illustrate your eye for detail and commitment to excellence.
