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For Companies At a Glance
- Tasks: Assist clients through phone, email, and post while providing top-notch support.
- Company: Join a dynamic Financial Services company focused on efficiency and a friendly work culture.
- Benefits: Enjoy a temporary role with a supportive team and flexible working options.
- Why this job: Be the first point of contact for clients and make a real impact in their experience.
- Qualifications: Previous customer service experience is preferred; great communication skills are essential.
- Other info: This is a temporary position, perfect for students looking to gain experience.
The predicted salary is between 36000 - 60000 £ per year.
Signature Recruitment have partnered with a Financial Services company in the hunt for a Senior Contact Centre Advisor to join the company on a temporary basis. They are committed to creating an environment which encourages both efficient working practices as well as a friendly and sociable atmosphere.
The Contact Support team are the initial point of contact for our clients via phone, e-mail or post.
Senior Contact Centre Advisor employer: Signature Recruitment
Contact Detail:
Signature Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Contact Centre Advisor
✨Tip Number 1
Familiarise yourself with the financial services industry. Understanding the key products and services offered will help you engage more effectively with clients and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone. As a Senior Contact Centre Advisor, you'll need to convey information clearly and handle queries efficiently, so consider role-playing scenarios with a friend or family member.
✨Tip Number 3
Research the company culture and values of the organisation you're applying to. Being able to articulate how your personal values align with theirs can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the role and the work environment, which can help you tailor your approach during the application process.
We think you need these skills to ace Senior Contact Centre Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Senior Contact Centre Advisor position. Tailor your application to highlight relevant experience in customer service and communication.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, particularly those related to contact centres or customer support. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to handle client interactions effectively.
Write a Strong Cover Letter: Your cover letter should express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the job requirements, such as your experience in creating a friendly atmosphere while maintaining efficiency in a contact centre environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Signature Recruitment
✨Know the Company
Before your interview, take some time to research the Financial Services company. Understand their values, mission, and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Demonstrate Communication Skills
As a Senior Contact Centre Advisor, strong communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively. You might even want to prepare examples of how you've effectively communicated with clients in the past.
✨Showcase Problem-Solving Abilities
Be ready to discuss specific instances where you've resolved customer issues or improved processes. Highlight your ability to think on your feet and provide solutions, as this is crucial for a role in a contact centre.
✨Emphasise Teamwork
The job description mentions a friendly and sociable atmosphere. Be prepared to talk about your experience working in teams and how you contribute to a positive work environment. Share examples of collaboration and support among colleagues.
