At a Glance
- Tasks: Be the go-to person for customer queries and coordinate solutions.
- Company: Join a friendly team in a fast-paced environment in Bristol.
- Benefits: Competitive pay, training opportunities, and free parking.
- Other info: Enjoy hybrid working after onboarding and potential contract extension.
- Why this job: Make a real difference by delivering excellent customer experiences.
- Qualifications: Experience in customer service and strong communication skills required.
I’m working with a valued client to recruit a Customer Service Coordinator to join their friendly and fast-paced team in Bristol. This role is a fantastic opportunity for someone who thrives on organisation, communication, and delivering an excellent customer experience. You’ll play a key part in ensuring customer issues are resolved efficiently while managing multiple stakeholders.
Key Responsibilities
- Act as the main point of contact for customer queries via phone and email
- Coordinate subcontractors to resolve defects and issues
- Manage and prioritise workload to meet SLAs and deadlines
- Follow up on outstanding works to ensure timely completion
- Maintain accurate records on internal systems and databases
- Work closely with internal teams and site staff
- Monitor KPIs and ensure targets are achieved
- Ensure health and safety standards are followed
What We’re Looking For
- Previous experience in customer service, coordination, or scheduling roles
- Strong written and verbal communication skills
- Ability to multitask and manage changing priorities
- Empathetic and professional approach to customers
- Experience within housing, property, or construction environments (desirable)
- Good knowledge of Microsoft Office (especially Excel)
- Highly organised and proactive
Location
Based in Bristol (BS1), this role is office-based initially, with hybrid working available after onboarding. 37.5 hours per week: Monday–Thursday 8:30am–17:00pm, Friday finish at 16:00pm.
Why Join?
- Friendly and supportive team environment
- Training and development provided
- Free parking available
- Opportunity for contract extension
Call to Action
If you’re interested in this role, get in touch with Jasmine at Signature Recruitment today to apply or find out more.
Customer Service Coordinator employer: Signature Recruitment Limited
Join a friendly and supportive team in Bristol as a Customer Service Coordinator, where your organisational skills and commitment to excellent customer service will be valued. With opportunities for training and development, as well as the potential for contract extension, this role offers a rewarding environment that prioritises employee growth. Enjoy the benefits of free parking and a hybrid working model after onboarding, making it an attractive place to build your career.
Contact Details:
Signature Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Coordinator role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research the company and think about how your skills match what they’re looking for. Practise common interview questions so you can showcase your customer service experience with confidence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in customer service and coordination. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Coordinator role. We love seeing your personality come through, so keep it friendly and professional.
Showcase Your Communication Skills:Since strong written communication is key for this role, ensure your application is clear and free of typos. We appreciate attention to detail, so take the time to proofread before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Signature Recruitment Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, strong communication is crucial. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or managed multiple stakeholders. This will highlight your suitability for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer queries. Think of specific situations where you successfully resolved issues or managed priorities. This will showcase your organisational skills and proactive approach, which are essential for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
