At a Glance
- Tasks: Greet customers, take orders, and ensure a welcoming atmosphere.
- Company: Join the vibrant Signature Group with 21 venues across Scotland.
- Benefits: Enjoy staff discounts, extra leave, and a supportive work environment.
- Other info: Flexible hours perfect for students and a focus on work/life balance.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Excellent communication and teamwork skills are essential.
The predicted salary is between 9.9 - 12.1 £ per hour.
Floor Team Duties
- Greet and seat customers in a friendly and professional manner, ensuring a welcoming atmosphere for all guests.
- Take customer orders accurately, provide menu recommendations, and relay any special requests to the kitchen and bar staff.
- Ensure timely and efficient service of food and drinks, while maintaining high standards of presentation and cleanliness.
- Handle customer enquiries and resolve any issues or complaints promptly to ensure guest satisfaction.
- Manage reservations, monitor table availability, and maintain a smooth flow of guests to optimise seating and minimise wait times.
Required Skills
- Excellent Communication: Friendly and professional interaction with customers, both in person and over the phone.
- Customer Service Focus: Providing exceptional service, addressing concerns, and ensuring guest satisfaction.
- Organisation and Multitasking: Managing multiple tasks, such as seating, ordering, and coordinating with staff.
- Teamwork: Collaborating effectively with kitchen, bar, and floor staff to ensure smooth service.
- Problem-Solving: Quickly addressing issues or complaints in a calm, efficient manner.
Benefits
- Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues.
- Employee Assistance Programme.
- Extra annual leave days gathered through service.
- Access to our 24/7 Employee Assistance Program.
Signature Group believes in promoting a healthy work/life balance. Signature Group has 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.
Floor Team (Part Time) in Uddingston employer: Signature Pub Group Ltd
Kyloe is not just a restaurant; it's a vibrant hub of hospitality located in the heart of Edinburgh, where every team member plays a crucial role in creating unforgettable dining experiences. With a strong emphasis on employee growth, we offer comprehensive training and a supportive work culture that values mutual accountability and fun. Enjoy competitive pay, 100% TRONC, and a range of staff benefits while working alongside passionate individuals who share your love for exceptional service and quality food.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Team (Part Time) in Uddingston
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Signature Pub Group Ltd and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Floor Team (Part Time) in Uddingston
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Signature Pub Group Ltd that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Signature Pub Group Ltd.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Signature Pub Group Ltd get a sense of who you are beyond your experience!
How to prepare for a job interview at Signature Pub Group Ltd
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Signature Pub Group Ltd and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
