People & Guest Experience Trainer

People & Guest Experience Trainer

Purpose of the Role

The People & Training Co-ordinator will provide a key link between the People Team, Learning & Development and venue operations, helping Signature Group build confident, capable teams who deliver consistent guest experiences.

This is a full‑time role, with approximately 50% of time spent in venues delivering and supporting practical training, and 50% focused on L&D and People administration. The role will work closely with Senior L&D Manager to support the delivery of the L&D strategy, improve training coordination, and ensure key people processes are administered accurately and consistently.

The role supports Signature Group’s People Powered Growth approach by helping embed development into day‑to‑day venue life, while also providing the administration, reporting and follow‑through needed to make training and people processes effective.

Key Responsibilities

Venue Training & Guest Experience Support — approx. 50%

• Deliver and support practical guest experience training across venues.
• Support the delivery of core training modules, including guest experience, drinks knowledge, service standards and product confidence.
• Work with venue managers and in‑venue trainers to reinforce standards, service behaviours and consistent ways of working.
• Support drink development training, including supplier‑led sessions, product knowledge, storytelling, recommendation skills and service confidence.
• Provide coaching and support to team members during live venue‑based training.
• Help develop confidence, capability and consistency across front‑of‑house teams.
• Support development programme delivery, including management development sessions, in‑venue trainer support and practical workshop delivery.
• Provide feedback to L&D on training effectiveness, venue engagement and gaps in capability.
• Champion Signature Group values and People Powered Growth through all training activity.

Learning & Development Administration — approx. 30%

• Coordinate training bookings, attendance lists, joining instructions and venue communication.
• Maintain accurate training records and support monthly L&D reporting.
• Administer training agreements, ensuring documentation is completed, tracked and stored correctly.
• Monitor key compliance and skills training across venues, including Personal Licence and First Aid training.
• Track upcoming expiries, renewals and venue gaps, escalating where action is required.
• Support the preparation, printing and distribution of training materials.
• Maintain training trackers and support the development of consistent L&D processes.
• Support the organisation of development programmes, workshops, supplier sessions and training events.
• Help ensure training records are accurate, up to date and accessible for reporting and audit purposes.

People Administration & Reporting — approx. 20%

• Support day-to-day People administration across the business.
• Monitor and report on length of service, birthdays and employee milestone activity.
• Support monthly People reporting, ensuring data is accurate and submitted on time.
• Assist with ad hoc People projects linked to engagement, recognition, development, onboarding and employee experience.
• Support standardisation of People documentation and processes.
• Handle confidential employee information with discretion and professionalism.
• Provide administrative support to the People Team where required, including documentation, trackers and project coordination.

Skills & Experience

The ideal candidate will have:

• Strong experience in hospitality operations, ideally with front-of-house, bar, guest experience or training exposure.
• Confidence delivering practical, engaging training in a venue environment.
• Strong organisational and administrative skills.
• Excellent attention to detail, particularly around records, reporting and compliance tracking.
• Good communication skills, with the ability to build positive relationships with venue teams and managers.
• Confidence using Microsoft Office and HR/training systems.
• A proactive approach, with the ability to balance venue-based activity and administrative deadlines.
• An interest in people development, service standards and employee experience.
• Ability to handle confidential information appropriately.
• Flexibility to travel across venues and support training activity outside standard office hours where required.

The Individual

This role would suit someone who is energised by hospitality, enjoys developing others and is equally comfortable delivering training in venues as they are managing the detail behind the scenes.

They will be organised, approachable and practical, with a strong understanding of how great training translates into better team confidence, stronger guest experience and more consistent standards. They will be able to work closely with the Senior L&D Manager, venue teams and the wider People Team to keep activity moving, follow up effectively and ensure training is embedded rather than simply delivered.

They should demonstrate Signature Group’s values of Excellence, Leadership, Accountability, Caring, Inclusion and Fun.

Benefits

On top of pay - also included is our wider benefits such as:

• Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
• Employee Assistant Programme
• Extra annual leave days gathered through service

Plus so much more!

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.

Applying for Signature

If this sounds like something you want to be a part of, apply today by sending in your CV.

Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.

Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.

#J-18808-Ljbffr