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- Tasks: Lead a vibrant bar and restaurant, ensuring smooth operations and exceptional customer experiences.
- Company: Element, a lively venue in Edinburgh blending traditional Scottish hospitality with modern flair.
- Benefits: Competitive salary, generous staff discounts, extra leave, and a supportive work environment.
- Why this job: Join a passionate team and make a real impact in a dynamic hospitality setting.
- Qualifications: Strong leadership skills, financial acumen, and a commitment to outstanding customer service.
- Other info: Great career growth opportunities within a diverse group of 21 venues across Scotland.
The predicted salary is between 40000 - 52000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
£40,000 Base Salary, Plus Tronc (Avg £6k pa) + Bonus up to 30% of Salary
Full Time, Permanent, 45 Hours PW
Located in the heart of Edinburgh's historic Rose Street, Element is a vibrant bar and restaurant that blends the best of traditional Scottish hospitality with a modern, creative twist. We're passionate about locally sourced food, expertly crafted drinks, and creating a warm, welcoming atmosphere for locals and visitors alike. Whether it's through our seasonal menus, our commitment to sustainability, or our live music nights, we take pride in delivering memorable experiences every day.
General Manager Duties- Operational Management - Oversee the daily operations of the venue, ensuring all departments (front of house, kitchen, bar, etc.) run smoothly and meet quality standards, ensuring customer satisfaction.
- Staff Leadership & Development - Lead, manage, and motivate the team, including recruitment, training, performance evaluations, and fostering a positive work culture to ensure high staff morale and productivity.
- Financial Management - Oversee budgeting, financial planning, and performance analysis, ensuring that the venue meets its revenue targets, controlling costs, and maximising profitability.
- Customer Relations & Service Excellence - Ensure a consistently high standard of service is maintained by addressing customer feedback, resolving complaints, and implementing initiatives to enhance the guest experience.
- Compliance & Health & Safety - Ensure compliance with all health, safety, and licensing regulations, conducting regular checks to maintain a safe and legal operating environment for both staff and customers.
- Leadership & Team Management - Strong ability to lead and motivate a diverse team, providing clear direction, fostering a positive work environment, and developing staff to reach their full potential.
- Financial Acumen - Excellent understanding of budgeting, financial reporting, and cost management to ensure the venue operates within budget while maximising profitability.
- Customer Service Excellence - A keen focus on delivering outstanding customer service, with the ability to anticipate guest needs, address complaints, and continuously improve the guest experience.
- Problem-Solving & Decision-Making - The ability to think critically, address operational challenges, and make informed decisions to ensure the smooth running of the venue at all times.
- Health & Safety & Compliance Knowledge - In-depth knowledge of health, safety, and industry-specific regulations, with a strong ability to implement and enforce these standards to maintain a safe and legal environment.
On top of pay - also included is our wider benefits such as:
- Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
- Employee Assistant Programme
- Extra annual leave days gathered through service
We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.
If this sounds like something you want to be a part of, apply today by sending in your CV.
Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin' Fox and more.
Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.
General Manager in London employer: Signature Pub Group Ltd
Contact Detail:
Signature Pub Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to folks who work at places you admire. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their menu, values, and any recent news. This shows you're genuinely interested and helps you tailor your answers to fit their vibe.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on showcasing your leadership skills and how you can enhance customer service – that’s what they’re really after!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and take the time to engage with us directly.
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the General Manager role. Highlight your leadership, financial management, and customer service skills to show us you’re the perfect fit for Element.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about hospitality and how your experience aligns with our values at Element. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Whether it’s improving customer satisfaction scores or leading a successful team project, we want to see how you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Signature Pub Group Ltd
✨Know the Venue Inside Out
Before your interview, make sure to research Element thoroughly. Familiarise yourself with their menu, values, and any recent news or events. This will not only show your genuine interest but also help you tailor your answers to align with their mission of delivering memorable experiences.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated staff and fostered a positive work culture. Be ready to discuss specific challenges you've faced and how you overcame them.
✨Demonstrate Financial Savvy
Brush up on your financial management skills. Be prepared to discuss budgeting, cost control, and how you've maximised profitability in previous roles. You might even want to bring along some examples of financial reports or strategies you've implemented to showcase your expertise.
✨Customer Service is Key
Element prides itself on outstanding customer service, so be ready to share your approach to enhancing guest experiences. Think of specific instances where you turned a negative situation into a positive one, and how you anticipate customer needs to ensure satisfaction.
