At a Glance
- Tasks: Lead a vibrant bar and restaurant, ensuring smooth operations and exceptional customer experiences.
- Company: Element, a lively venue in Edinburgh blending traditional Scottish hospitality with modern flair.
- Benefits: Competitive salary, generous staff discounts, extra leave, and a supportive work environment.
- Other info: Great career growth opportunities within a diverse group of 21 venues across Scotland.
- Why this job: Join a passionate team and make a real impact in a dynamic hospitality setting.
- Qualifications: Strong leadership skills, financial acumen, and a commitment to outstanding customer service.
The predicted salary is between 40000 - 52000 £ per year.
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£40,000 Base Salary, Plus Tronc (Avg £6k pa) + Bonus up to 30% of Salary
Full Time, Permanent, 45 Hours PW
Located in the heart of Edinburgh's historic Rose Street, Element is a vibrant bar and restaurant that blends the best of traditional Scottish hospitality with a modern, creative twist. We're passionate about locally sourced food, expertly crafted drinks, and creating a warm, welcoming atmosphere for locals and visitors alike. Whether it's through our seasonal menus, our commitment to sustainability, or our live music nights, we take pride in delivering memorable experiences every day.
General Manager Duties- Operational Management: Oversee the daily operations of the venue, ensuring all departments (front of house, kitchen, bar, etc.) run smoothly and meet quality standards, ensuring customer satisfaction.
- Staff Leadership & Development: Lead, manage, and motivate the team, including recruitment, training, performance evaluations, and fostering a positive work culture to ensure high staff morale and productivity.
- Financial Management: Oversee budgeting, financial planning, and performance analysis, ensuring that the venue meets its revenue targets, controlling costs, and maximising profitability.
- Customer Relations & Service Excellence: Ensure a consistently high standard of service is maintained by addressing customer feedback, resolving complaints, and implementing initiatives to enhance the guest experience.
- Compliance & Health & Safety: Ensure compliance with all health, safety, and licensing regulations, conducting regular checks to maintain a safe and legal operating environment for both staff and customers.
- Leadership & Team Management: Strong ability to lead and motivate a diverse team, providing clear direction, fostering a positive work environment, and developing staff to reach their full potential.
- Financial Acumen: Excellent understanding of budgeting, financial reporting, and cost management to ensure the venue operates within budget while maximising profitability.
- Customer Service Excellence: A keen focus on delivering outstanding customer service, with the ability to anticipate guest needs, address complaints, and continuously improve the guest experience.
- Problem-Solving & Decision-Making: The ability to think critically, address operational challenges, and make informed decisions to ensure the smooth running of the venue at all times.
- Health & Safety & Compliance Knowledge: In-depth knowledge of health, safety, and industry-specific regulations, with a strong ability to implement and enforce these standards to maintain a safe and legal environment.
On top of pay - also included is our wider benefits such as:
- Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
- Employee Assistant Programme
- Extra annual leave days gathered through service
We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.
If this sounds like something you want to be a part of, apply today by sending in your CV.
Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin' Fox and more.
Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.
General Manager in Glasgow employer: Signature Pub Group Ltd
Kyloe is not just a restaurant; it's a vibrant hub of hospitality located in the heart of Edinburgh, where every team member plays a crucial role in creating unforgettable dining experiences. With a strong emphasis on employee growth, we offer comprehensive training and a supportive work culture that values mutual accountability and fun. Enjoy competitive pay, 100% TRONC, and a range of staff benefits while working alongside passionate individuals who share your love for exceptional service and quality food.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Glasgow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to folks who work at places you admire. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with what they’re looking for. Practise common interview questions and come up with some great examples of your past achievements to showcase your skills.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications all in one place!
We think you need these skills to ace General Manager in Glasgow
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering exceptional customer experiences and leading a vibrant team.
Tailor Your CV:Make sure your CV is tailored to the General Manager position. Highlight your leadership skills, financial acumen, and any relevant experience in hospitality. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary and avoid jargon. We appreciate straightforward communication that gets right to the heart of your qualifications and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Element!
How to prepare for a job interview at Signature Pub Group Ltd
✨Know Your Venue Inside Out
Before the interview, make sure you research Element thoroughly. Familiarise yourself with their menu, values, and any recent news or events. This will not only show your genuine interest but also help you tailor your answers to align with their ethos.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your ability to foster a positive work culture.
✨Demonstrate Financial Savvy
Be ready to discuss your experience with budgeting and financial management. Bring examples of how you've maximised profitability in previous roles. This could include cost-saving initiatives or revenue-boosting strategies that worked well for you.
✨Prepare for Customer Service Scenarios
Customer service excellence is key in this role. Think of scenarios where you've handled customer complaints or improved guest experiences. Be prepared to share these stories, as they will highlight your problem-solving skills and commitment to outstanding service.
