At a Glance
- Tasks: Lead a team, ensure excellent customer service, and manage daily operations.
- Company: Join Signature Group, a vibrant hospitality company with 21 venues across Scotland.
- Benefits: Enjoy staff discounts, extra annual leave, and a supportive work-life balance.
- Other info: Access to a 24/7 Employee Assistance Program for your well-being.
- Why this job: Be part of a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Strong leadership, communication, and problem-solving skills are essential.
The predicted salary is between 24000 - 36000 € per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. The Spiritualist Glasgow is hiring an Assistant Manager on £30,000 PLUS Tronc.
Responsibilities
- Customer Service Excellence - Maintain high levels of customer satisfaction by handling queries, resolving complaints, and ensuring excellent service delivery.
- Supporting Daily Operations - Assist the Manager in overseeing the day-to-day running of the business, ensuring smooth and efficient operations.
- Team Supervision & Development - Support in training, and managing staff, fostering a positive and high-performing work environment.
- Stock & Resource Management - Monitor inventory levels, order supplies, and ensure the business has the necessary resources to operate effectively.
- Compliance & Health & Safety - Ensure the team adheres to company policies, industry regulations, and health & safety standards at all times.
Required Skills
- Leadership & Teamwork - Ability to lead, support, and motivate a team while working collaboratively to achieve business goals.
- Communication Skills - Strong verbal and written communication skills to interact effectively with staff, customers, and stakeholders.
- Problem-Solving & Decision-Making - Capability to handle challenges, resolve issues efficiently, and make sound decisions under pressure.
- Time Management & Organisation - Excellent ability to prioritise tasks, manage workloads effectively, and maintain attention to detail.
- Customer Service Skills - A strong focus on delivering outstanding customer service, handling queries, and ensuring customer satisfaction.
Benefits
- Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues.
- Employee Assistant Programme.
- Extra annual leave days gathered through service.
- Plus so much more! We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.
Applying for Signature
If this sounds like something you want to be a part of, apply today by sending in your CV. Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin' Fox and more.
Assistant Manager in Glasgow employer: Signature Pub Group Ltd
At Signature Group, we pride ourselves on being an exceptional employer that values our team members and fosters a supportive work culture. As an Assistant Manager at The Spiritualist in Glasgow, you will enjoy competitive pay, generous staff discounts, and access to our Employee Assistance Programme, all while working in a vibrant environment that prioritises customer service excellence and employee growth. Join us to be part of a dynamic team where your contributions are recognised and rewarded, and where we promote a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for an Assistant Manager role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get social! Use platforms like LinkedIn to connect with industry professionals and join relevant groups. Engage in conversations and share your insights to get noticed by potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to customer service and team management. We recommend doing mock interviews with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Signature Group family.
We think you need these skills to ace Assistant Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Assistant Manager role. Highlight your customer service excellence and leadership abilities to show us you’re the right fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've handled challenges in previous roles, especially in customer service and team management.
Showcase Your Communication Skills:Since strong communication is key for this role, ensure your written application is clear and concise. Use professional language but let your personality shine through – we want to get to know you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Signature Pub Group Ltd
✨Know the Company Inside Out
Before your interview, take some time to research The Spiritualist and Signature Group. Understand their values, mission, and what makes them unique in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As an Assistant Manager, customer service excellence is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved complaints. Highlight how your approach led to positive outcomes, demonstrating your commitment to outstanding service.
✨Demonstrate Leadership Qualities
Think about times when you've led a team or supported colleagues in a challenging situation. Be ready to discuss your leadership style and how you motivate others. The interviewers will want to see that you can foster a positive work environment and help develop your team.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to daily operations, compliance, or problem-solving. Practice responding to these scenarios by outlining your thought process and decision-making skills. This will show that you can think on your feet and handle pressure effectively.
