General Manager Duties
Operational Management – Oversee the daily operations of the venue, ensuring all departments (front of house, kitchen, bar, etc.) run smoothly and meet quality standards, ensuring customer satisfaction.
Staff Leadership & Development – Lead, manage, and motivate the team, including recruitment, training, performance evaluations, and fostering a positive work culture to ensure high staff morale and productivity.
Financial Management – Oversee budgeting, financial planning, and performance analysis, ensuring that the venue meets its revenue targets, controlling costs, and maximising profitability.
Customer Relations & Service Excellence – Ensure a consistently high standard of service is maintained by addressing customer feedback, resolving complaints, and implementing initiatives to enhance the guest experience.
Compliance & Health & Safety – Ensure compliance with all health, safety, and licensing regulations, conducting regular checks to maintain a safe and legal operating environment for both staff and customers.
Required Skills
Leadership & Team Management – Strong ability to lead and motivate a diverse team, providing clear direction, fostering a positive work environment, and developing staff to reach their full potential.
Financial Acumen – Excellent understanding of budgeting, financial reporting, and cost management to ensure the venue operates within budget while maximising profitability.
Customer Service Excellence – A keen focus on delivering outstanding customer service, with the ability to anticipate guest needs, address complaints, and continuously improve the guest experience.
Problem-Solving & Decision-Making – The ability to think critically, address operational challenges, and make informed decisions to ensure the smooth running of the venue at all times.
Health & Safety & Compliance Knowledge – In-depth knowledge of health, safety, and industry-specific regulations, with a strong ability to implement and enforce these standards to maintain a safe and legal environment.
Benefits
On top of pay - also included is our wider benefits such as:
- Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
- Employee Assistant Programme
- Extra annual leave days gathered through service
We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.
