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For Companies At a Glance
- Tasks: Lead daily operations, manage staff, and ensure top-notch customer service.
- Company: Join Signature Group, a vibrant hospitality company with 21 venues across Scotland.
- Benefits: Enjoy staff discounts, extra leave days, and a supportive work-life balance.
- Why this job: Make a real impact by leading a dynamic team in a fun environment.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
- Other info: Great opportunities for career growth and personal development await you!
The predicted salary is between 36000 - 60000 £ per year.
Signature Group are looking to hire General Managers across our Estate!
General Manager Duties
- Operational Management – Oversee the daily operations of the venue, ensuring all departments (front of house, kitchen, bar, etc.) run smoothly and meet quality standards, ensuring customer satisfaction.
- Staff Leadership & Development – Lead, manage, and motivate the team, including recruitment, training, performance evaluations, and fostering a positive work culture to ensure high staff morale and productivity.
- Financial Management – Oversee budgeting, financial planning, and performance analysis, ensuring that the venue meets its revenue targets, controlling costs, and maximising profitability.
- Customer Relations & Service Excellence – Ensure a consistently high standard of service is maintained by addressing customer feedback, resolving complaints, and implementing initiatives to enhance the guest experience.
- Compliance & Health & Safety – Ensure compliance with all health, safety, and licensing regulations, conducting regular checks to maintain a safe and legal operating environment for both staff and customers.
Required Skills
- Leadership & Team Management – Strong ability to lead and motivate a diverse team, providing clear direction, fostering a positive work environment, and developing staff to reach their full potential.
- Financial Acumen – Excellent understanding of budgeting, financial reporting, and cost management to ensure the venue operates within budget while maximising profitability.
- Customer Service Excellence – A keen focus on delivering outstanding customer service, with the ability to anticipate guest needs, address complaints, and continuously improve the guest experience.
- Problem-Solving & Decision-Making – The ability to think critically, address operational challenges, and make informed decisions to ensure the smooth running of the venue at all times.
- Health & Safety & Compliance Knowledge – In-depth knowledge of health, safety, and industry-specific regulations, with a strong ability to implement and enforce these standards to maintain a safe and legal environment.
Benefits
- Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
- Employee Assistant Programme
- Extra annual leave days gathered through service
- Plus so much more!
We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.
Applying for Signature
If this sounds like something you want to be a part of, apply today by sending in your CV.
Your information will never be shared with any third parties and will only be used for the purpose it is intended.
General Manager employer: Signature Pub Group Ltd.
Contact Detail:
Signature Pub Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy about reaching out to current or former employees at Signature Group. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your leadership skills! When you get the chance to chat with hiring managers, share specific examples of how you've successfully led teams in the past. Highlight your ability to motivate staff and create a positive work culture – that’s what they’re looking for!
✨Tip Number 3
Be ready to discuss financial management! Brush up on your budgeting and cost control knowledge. Be prepared to talk about how you’ve maximised profitability in previous roles. This will show that you understand the business side of things, which is crucial for a General Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Signature Group family. So, go ahead and hit that apply button!
We think you need these skills to ace General Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the General Manager role. Highlight your leadership, financial management, and customer service skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your experience aligns with our values at Signature Group. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Whether it’s improving team morale or boosting revenue, we want to see how you’ve made a difference in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Signature Pub Group Ltd.
✨Know the Venue Inside Out
Before your interview, make sure to research Signature Group and its venues thoroughly. Familiarise yourself with their unique offerings, customer reviews, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their values and operational style.
✨Showcase Your Leadership Style
As a General Manager, your leadership skills are crucial. Prepare examples of how you've successfully led teams in the past, focusing on recruitment, training, and fostering a positive work culture. Be ready to discuss specific challenges you've faced and how you motivated your team to overcome them.
✨Demonstrate Financial Savvy
Brush up on your financial management skills. Be prepared to discuss budgeting, cost control, and how you've maximised profitability in previous roles. You might even want to bring along some examples of financial reports or analyses you've worked on to illustrate your expertise.
✨Customer Service is Key
Signature Group places a strong emphasis on customer service excellence. Think of instances where you've gone above and beyond for customers or resolved complaints effectively. Highlight your ability to anticipate guest needs and how you’ve implemented initiatives to enhance the overall guest experience.
