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For Companies At a Glance
- Tasks: Greet customers, take orders, and ensure a welcoming atmosphere.
- Company: Join the vibrant team at The Spiritualist Glasgow.
- Benefits: Earn £12.21ph plus tips, with discounts and extra leave.
- Why this job: Be part of a fun environment and enhance your customer service skills.
- Qualifications: Great communication and teamwork skills are essential.
- Other info: Flexible hours and opportunities for growth in a supportive team.
Overview
The Spiritualist Glasgow are hiring Floor Staff on £12.21ph PLUS Tronc.
Responsibilities
- Greet and seat customers in a friendly and professional manner, ensuring a welcoming atmosphere for all guests.
- Take customer orders accurately, provide menu recommendations, and relay any special requests to the kitchen and bar staff.
- Ensure timely and efficient service of food and drinks, while maintaining high standards of presentation and cleanliness.
- Handle customer enquiries and resolve any issues or complaints promptly to ensure guest satisfaction.
- Manage reservations, monitor table availability, and maintain a smooth flow of guests to optimise seating and minimise wait times.
Required Skills
- Excellent Communication: Friendly and professional interaction with customers, both in person and over the phone.
- Customer Service Focus: Providing exceptional service, addressing concerns, and ensuring guest satisfaction.
- Organisation and Multitasking: Managing multiple tasks, such as seating, ordering, and coordinating with staff.
- Teamwork: Collaborating effectively with kitchen, bar, and floor staff to ensure smooth service.
- Problem-Solving: Quickly addressing issues or complaints in a calm, efficient manner.
Benefits
On top of pay – also included is our wider benefits such as:
- Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
- Employee Assistant Programme
- Extra annual leave days gathered through service
- Plus so much more!
We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.
Applying for Signature
If this sounds like something you want to be a part of, apply today by sending in your CV.
Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.
Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.
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Floor Team (Part Time) employer: Signature Pub Group Ltd.
Contact Detail:
Signature Pub Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Team (Part Time)
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Spiritualist and soak up the atmosphere. Familiarising yourself with the place will help you chat confidently about how you can contribute to their vibe.
✨Tip Number 2
Practice your people skills! Since this role is all about customer interaction, think of a few scenarios where you might need to solve problems or handle complaints. Role-playing these situations with a friend can really boost your confidence.
✨Tip Number 3
Show off your teamwork spirit! During your interview, share examples of how you've worked well with others in the past. Highlighting your ability to collaborate with kitchen and bar staff will show you're a perfect fit for the Floor Team.
✨Tip Number 4
Apply through our website! It’s the quickest way to get your application noticed. Plus, it shows you’re keen on joining the Signature Group family. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Floor Team (Part Time)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and professional side. Remember, we’re all about creating a welcoming atmosphere!
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience. We love seeing how you've handled customer enquiries or resolved issues in the past. Tailoring your CV to match our job description can really make you stand out!
Show Your Team Spirit: Since teamwork is key for us, mention any experiences where you’ve collaborated with others. Whether it’s in a previous job or a group project, showing that you can work well with kitchen and bar staff will definitely catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Signature Group!
How to prepare for a job interview at Signature Pub Group Ltd.
✨Know the Venue
Before your interview, take some time to research The Spiritualist and its atmosphere. Familiarise yourself with their menu and any special offerings. This will not only show your genuine interest but also help you answer questions about how you would enhance the guest experience.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Think of examples from past experiences where you successfully interacted with customers or resolved issues. This will demonstrate your ability to engage with guests in a friendly and professional manner.
✨Demonstrate Team Spirit
Teamwork is crucial in a busy environment like a restaurant. Be prepared to discuss how you've collaborated with others in previous roles. Share specific instances where you worked together to solve problems or improve service, highlighting your ability to contribute positively to the team.
✨Prepare for Problem-Solving Scenarios
Anticipate questions about how you would handle customer complaints or unexpected situations. Think through a few scenarios and your approach to resolving them calmly and efficiently. This will showcase your problem-solving skills and reassure the interviewer that you can maintain guest satisfaction under pressure.
