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For Companies At a Glance
- Tasks: Lead shifts, manage team operations, and ensure top-notch service for guests.
- Company: Join Signature Group, a vibrant hospitality company with 21 venues across Scotland.
- Benefits: Enjoy staff discounts, extra annual leave, and a supportive Employee Assistance Programme.
- Why this job: Be part of a dynamic team, enhance your leadership skills, and make a real impact on guest experiences.
- Qualifications: Strong leadership, problem-solving skills, and excellent communication are essential.
- Other info: Flexible hours and a fun work environment await you!
The Saint are hiring a Floor Supervisor on £12.75ph PLUS Tronc
Supervisor Duties
Oversee Shift Operations – Manage the day-to-day running of the shift, ensuring that all aspects of the service, from guest arrivals to food and drink orders, are carried out efficiently and smoothly.
Team Supervision & Coordination – Lead and motivate the team during your shift, ensuring staff are in the right areas, tasks are delegated properly, and everyone is working efficiently to meet service standards.
Ensure Quality of Service – Monitor the quality of service throughout the shift, ensuring that guests receive prompt, friendly, and professional service. Address any customer issues or complaints immediately and effectively.
Monitor Stock Levels & Ordering – Oversee stock usage during the shift, ensuring that the bar and kitchen are well-stocked. Manage stock levels and communicate with management for timely ordering to avoid running out during service.
Health & Safety & Compliance – Ensure that all health and safety protocols are followed during the shift, including maintaining hygiene standards, managing safe food handling, and ensuring compliance with licensing regulations.
Required Skills
Shift Leadership & Team Management – Strong ability to lead the team during busy shifts, keeping the team focused and ensuring efficient service while maintaining high morale and productivity.
Problem-Solving & Quick Decision-Making – Ability to assess and address operational issues or customer concerns swiftly, ensuring minimal disruption to the service.
Excellent Communication Skills – Clear communication to coordinate between kitchen, bar staff, waitstaff, and management, ensuring smooth service and quick resolution of any challenges.
Time Management & Multi-tasking – Efficient at managing multiple tasks and prioritising responsibilities during busy shifts, ensuring that guests are served promptly and that staff are working at their best.
Attention to Detail – Keen attention to detail, ensuring that service standards are maintained throughout the shift, food and drinks are prepared to the correct specifications, and guests’ needs are met in a timely manner.
Benefits
On top of pay – also included is our wider benefits such as:
· Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
· Employee Assistant Programme
· Extra annual leave days gathered through service
Plus so much more!
We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.
Applying for Signature
If this sounds like something you want to be a part of, apply today by sending in your CV.
Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.
*Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.
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Floor Supervisor The Saint 1d Saint Andrews 12.75ph plus tronc employer: Signature Pub Group Ltd.
Contact Detail:
Signature Pub Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Supervisor The Saint 1d Saint Andrews 12.75ph plus tronc
✨Tip Number 1
Familiarise yourself with The Saint and its service style. Understanding their approach to customer service and the atmosphere they create will help you align your experience with their expectations during any interviews.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed a team in a busy environment. Be ready to discuss specific situations where you motivated staff or resolved conflicts.
✨Tip Number 3
Brush up on your knowledge of health and safety regulations relevant to the hospitality industry. Being able to demonstrate your understanding of these protocols can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of The Saint or other venues within the Signature Group. They can provide valuable insights into the company culture and what it takes to succeed in the role.
We think you need these skills to ace Floor Supervisor The Saint 1d Saint Andrews 12.75ph plus tronc
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality and team management. Emphasise any previous supervisory roles and specific achievements that demonstrate your leadership skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention why you want to work at The Saint and how your skills align with their requirements, particularly in service quality and team coordination.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as problem-solving, communication, and time management. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Floor Supervisor role.
How to prepare for a job interview at Signature Pub Group Ltd.
✨Show Your Leadership Skills
As a Floor Supervisor, demonstrating your ability to lead and motivate a team is crucial. Prepare examples from your past experiences where you successfully managed a team during busy shifts, highlighting how you kept morale high and ensured efficient service.
✨Emphasise Problem-Solving Abilities
Be ready to discuss specific instances where you quickly resolved operational issues or customer complaints. This role requires swift decision-making, so showcasing your problem-solving skills will impress the interviewers.
✨Communicate Clearly
Excellent communication is key in this position. Practice articulating your thoughts clearly and concisely, especially when discussing how you would coordinate between kitchen, bar staff, and management to ensure smooth service.
✨Demonstrate Attention to Detail
Highlight your keen attention to detail by discussing how you maintain service standards and ensure that food and drinks are prepared correctly. Mention any relevant experiences where your attention to detail made a significant impact on guest satisfaction.
