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For Companies At a Glance
- Tasks: Manage daily operations, support staff, and ensure top-notch customer service.
- Company: Join Signature Group, a vibrant hospitality company with 21 venues across Scotland.
- Benefits: Enjoy competitive pay, staff discounts, extra leave, and a supportive work environment.
- Why this job: Be a key player in creating memorable experiences for customers while leading a dynamic team.
- Qualifications: Strong leadership skills, excellent communication, and a passion for customer service.
- Other info: Access to a 24/7 Employee Assistance Program and opportunities for career growth.
The predicted salary is between 13 - 16 £ per hour.
The Fountain are hiring a Duty Manager at £13ph PLUS Tronc.
Duty Manager Duties
- Overseeing Daily Operations – Manage the day-to-day operations of the business, ensuring smooth and efficient service delivery across all departments during shifts.
- Staff Supervision & Support – Supervise and support staff, ensuring they are performing to standards, resolving any issues, and maintaining a positive work environment.
- Customer Service Management – Handle customer queries and complaints effectively, ensuring a high level of customer satisfaction and addressing any issues promptly.
- Health & Safety Compliance – Ensure that health, safety, and hygiene standards are adhered to at all times, conducting regular checks and taking corrective actions as needed.
- Reporting & Administrative Tasks – Maintain accurate records of daily operations, staff attendance, and incidents, providing reports to senior management as required.
Required Skills
- Leadership & Team Management – Strong ability to lead and motivate a team, ensuring high performance, resolving conflicts, and fostering a positive and productive work environment.
- Excellent Communication Skills – Clear and effective communication, both verbal and written, to interact with staff, customers, and senior management, ensuring smooth operations.
- Problem-Solving & Decision-Making – Ability to make quick, informed decisions and resolve issues efficiently while maintaining a calm and professional demeanour.
- Customer Service Excellence – Strong focus on providing outstanding customer service, with the ability to handle complaints and ensure customer satisfaction at all times.
- Health & Safety Knowledge – In-depth understanding of health and safety regulations, ensuring compliance and promoting a safe working environment for both staff and customers.
Benefits
- Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues.
- Employee Assistance Programme.
- Extra annual leave days gathered through service.
- Access to our 24/7 Employee Assistance Program.
Signature Group believes in promoting a healthy work/life balance. If this sounds like something you want to be a part of, apply today by sending in your CV.
Duty Manager in Edinburgh employer: Signature Pub Group Ltd.
Contact Detail:
Signature Pub Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Duty Manager role.
✨Tip Number 2
Prepare for the interview by researching The Fountain and its values. Show us that you understand their commitment to customer service and team management. Tailor your answers to reflect how you can contribute to their success!
✨Tip Number 3
Practice your problem-solving skills! Think of scenarios where you've had to handle customer complaints or staff issues. We want to see how you can keep calm under pressure and make quick decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the team at The Fountain.
We think you need these skills to ace Duty Manager in Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Duty Manager role. Highlight your leadership abilities, customer service experience, and any relevant health and safety knowledge to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the role and how your previous experiences make you the perfect fit for managing daily operations and supporting our team.
Showcase Your Communication Skills: Since excellent communication is key for this role, ensure your application is clear and well-structured. This will demonstrate your ability to communicate effectively, which is crucial for interacting with staff and customers alike.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hassle!
How to prepare for a job interview at Signature Pub Group Ltd.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Duty Manager role and its responsibilities. Familiarise yourself with the daily operations, staff supervision, and customer service management aspects. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you resolved conflicts or motivated staff to achieve high performance. Being able to demonstrate your leadership abilities will be crucial, as this role requires strong team management skills.
✨Brush Up on Health & Safety Knowledge
Since health and safety compliance is a key part of the Duty Manager role, make sure you're up to date with relevant regulations. Be ready to discuss how you've ensured safety standards in previous roles and how you would handle any issues that arise.
✨Practice Customer Service Scenarios
Customer service excellence is vital for this position. Prepare for potential questions about handling complaints or difficult situations with customers. Think of specific examples where you turned a negative experience into a positive one, showcasing your problem-solving skills.
