At a Glance
- Tasks: Oversee daily operations and ensure smooth service delivery across all departments.
- Company: Join the vibrant team at The Fountain Edinburgh, part of Signature Group.
- Benefits: Enjoy staff discounts, extra annual leave, and a supportive work environment.
- Other info: Promote a healthy work/life balance with access to 24/7 support.
- Why this job: Lead a dynamic team and enhance customer experiences in a lively setting.
- Qualifications: Strong leadership, communication skills, and a passion for customer service.
The predicted salary is between 30000 - 30000 £ per year.
Duty Manager Duties
- Overseeing Daily Operations – Manage the day-to-day operations of the business, ensuring smooth and efficient service delivery across all departments during shifts.
- Staff Supervision & Support – Supervise and support staff, ensuring they are performing to standards, resolving any issues, and maintaining a positive work environment.
- Customer Service Management – Handle customer queries and complaints effectively, ensuring a high level of customer satisfaction and addressing any issues promptly.
- Health & Safety Compliance – Ensure that health, safety, and hygiene standards are adhered to at all times, conducting regular checks and taking corrective actions as needed.
- Reporting & Administrative Tasks – Maintain accurate records of daily operations, staff attendance, and incidents, providing reports to senior management as required.
Required Skills
- Leadership & Team Management – Strong ability to lead and motivate a team, ensuring high performance, resolving conflicts, and fostering a positive and productive work environment.
- Excellent Communication Skills – Clear and effective communication, both verbal and written, to interact with staff, customers, and senior management, ensuring smooth operations.
- Problem-Solving & Decision-Making – Ability to make quick, informed decisions and resolve issues efficiently while maintaining a calm and professional demeanor.
- Customer Service Excellence – Strong focus on providing outstanding customer service, with the ability to handle complaints and ensure customer satisfaction at all times.
- Health & Safety Knowledge – In-depth understanding of health and safety regulations, ensuring compliance and promoting a safe working environment for both staff and customers.
Benefits
- Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
- Employee Assistant Programme
- Extra annual leave days gathered through service
- Access to our 24/7 Employee Assistance Program
- Promotion of a healthy work/life balance
Duty Manager The Fountain Edinburgh £13.75 p/h plus tronc employer: Signature Pub Group Ltd
At Signature Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. As a Duty Manager in Edinburgh, you will benefit from competitive pay, generous staff discounts, and access to our 24/7 Employee Assistance Programme, all while working in a supportive environment that values your contributions and encourages a healthy work/life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager The Fountain Edinburgh £13.75 p/h plus tronc
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on The Fountain and its vibe. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and how you handle customer service challenges – that's what they're really looking for!
✨Tip Number 3
Dress the part! Make sure you look smart and professional for your interview. First impressions matter, and showing that you take pride in your appearance can set a positive tone right from the start.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the Duty Manager position.
We think you need these skills to ace Duty Manager The Fountain Edinburgh £13.75 p/h plus tronc
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Duty Manager role. Highlight your leadership abilities, customer service experience, and any relevant health and safety knowledge to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the role. Share specific examples of how you've led teams or handled customer complaints effectively.
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application is clear and well-structured. Avoid jargon and keep it professional yet friendly – we want to see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Signature Pub Group Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the duties of a Duty Manager. Familiarise yourself with daily operations, staff supervision, and customer service management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight how you motivated staff and maintained a positive work environment. This is crucial for demonstrating your fit for the leadership aspect of the role.
✨Brush Up on Health & Safety Knowledge
Since health and safety compliance is key, be ready to discuss relevant regulations and how you've ensured adherence in previous roles. Showing that you prioritise safety will impress the interviewers and align with their expectations.
✨Practice Customer Service Scenarios
Think of common customer complaints and how you would handle them. Practising these scenarios will prepare you to demonstrate your problem-solving skills and commitment to customer satisfaction during the interview.
