Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Oversee daily operations, support staff, and ensure excellent customer service.
- Company: Join the vibrant Signature Group with 21 venues across Scotland.
- Benefits: Earn £13ph plus tips, enjoy staff discounts, and extra annual leave.
- Why this job: Lead a team, enhance customer experiences, and grow in a supportive environment.
- Qualifications: Strong leadership, communication skills, and a passion for customer service.
- Other info: Promote a healthy work/life balance with our 24/7 Employee Assistance Programme.
The predicted salary is between 13 - 16 £ per hour.
The Fountain are hiring a Duty Manager at £13ph PLUS Tronc.
Duty Manager Duties
- Overseeing Daily Operations – Manage the day-to-day operations of the business, ensuring smooth and efficient service delivery across all departments during shifts.
- Staff Supervision & Support – Supervise and support staff, ensuring they are performing to standards, resolving any issues, and maintaining a positive work environment.
- Customer Service Management – Handle customer queries and complaints effectively, ensuring a high level of customer satisfaction and addressing any issues promptly.
- Health & Safety Compliance – Ensure that health, safety, and hygiene standards are adhered to at all times, conducting regular checks and taking corrective actions as needed.
- Reporting & Administrative Tasks – Maintain accurate records of daily operations, staff attendance, and incidents, providing reports to senior management as required.
Required Skills
- Leadership & Team Management – Strong ability to lead and motivate a team, ensuring high performance, resolving conflicts, and fostering a positive and productive work environment.
- Excellent Communication Skills – Clear and effective communication, both verbal and written, to interact with staff, customers, and senior management, ensuring smooth operations.
- Problem-Solving & Decision-Making – Ability to make quick, informed decisions and resolve issues efficiently while maintaining a calm and professional demeanour.
- Customer Service Excellence – Strong focus on providing outstanding customer service, with the ability to handle complaints and ensure customer satisfaction at all times.
- Health & Safety Knowledge – In-depth understanding of health and safety regulations, ensuring compliance and promoting a safe working environment for both staff and customers.
Benefits
- Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues.
- Employee Assistance Programme.
- Extra annual leave days gathered through service.
- Access to our 24/7 Employee Assistance Program.
Signature Group believes in promoting a healthy work/life balance.
If this sounds like something you want to be a part of, apply today by sending in your CV.
Duty Manager employer: Signature Pub Group Ltd
Contact Detail:
Signature Pub Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Fountain's social media and website. Understanding their vibe will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your leadership and customer service skills.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve handled tough situations. This will demonstrate your ability to keep calm under pressure, which is key for a Duty Manager.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight your leadership skills and any relevant experience in managing daily operations or supervising staff. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills: Since customer service is key, include examples of how you've handled queries or complaints in the past. We love seeing candidates who can keep a cool head and ensure customer satisfaction, so let us know how you’ve done this before!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Signature Group!
How to prepare for a job interview at Signature Pub Group Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Duty Manager role and its responsibilities. Familiarise yourself with the daily operations, staff supervision, and customer service management aspects. This will help you answer questions confidently and demonstrate your genuine interest in the position.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate staff and maintain a positive work environment. This is crucial for a Duty Manager, so be ready to discuss how you can bring that energy to the team.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you've had to make quick decisions or solve problems effectively. Be prepared to share these examples during the interview, as they will showcase your ability to handle the fast-paced environment of a Duty Manager and ensure smooth operations.
✨Emphasise Customer Service Excellence
Since customer satisfaction is key, come armed with stories that illustrate your commitment to outstanding service. Discuss how you've handled complaints and ensured customer happiness in previous roles. This will show that you understand the importance of this aspect in the Duty Manager position.
