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For Companies At a Glance
- Tasks: Oversee daily operations, support staff, and ensure top-notch customer service.
- Company: Join Signature Group, a vibrant hospitality company with 21 venues across Scotland.
- Benefits: Enjoy staff discounts, extra annual leave, and a supportive work environment.
- Why this job: Lead a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Strong leadership skills, excellent communication, and a passion for customer service.
- Other info: Promote a healthy work/life balance with our 24/7 Employee Assistance Programme.
The predicted salary is between 28800 - 43200 £ per year.
Responsibilities
- Duty Manager Duties - Overseeing Daily Operations - Manage the day-to-day operations of the business, ensuring smooth and efficient service delivery across all departments during shifts.
- Staff Supervision & Support - Supervise and support staff, ensuring they are performing to standards, resolving any issues, and maintaining a positive work environment.
- Customer Service Management - Handle customer queries and complaints effectively, ensuring a high level of customer satisfaction and addressing any issues promptly.
- Health & Safety Compliance - Ensure that health, safety, and hygiene standards are adhered to at all times, conducting regular checks and taking corrective actions as needed.
- Reporting & Administrative Tasks - Maintain accurate records of daily operations, staff attendance, and incidents, providing reports to senior management as required.
Qualifications
- Leadership & Team Management - Strong ability to lead and motivate a team, ensuring high performance, resolving conflicts, and fostering a positive and productive work environment.
- Excellent Communication Skills - Clear and effective communication, both verbal and written, to interact with staff, customers, and senior management, ensuring smooth operations.
- Problem-Solving & Decision-Making - Ability to make quick, informed decisions and resolve issues efficiently while maintaining a calm and professional demeanour.
- Customer Service Excellence - Strong focus on providing outstanding customer service, with the ability to handle complaints and ensure customer satisfaction at all times.
- Health & Safety Knowledge - In-depth understanding of health and safety regulations, ensuring compliance and promoting a safe working environment for both staff and customers.
Benefits
- Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues.
- Employee Assistance Programme.
- Extra annual leave days gathered through service.
- Plus so much more!
We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.
If this sounds like something you want to be a part of, apply today by sending in your CV.
Duty Manager employer: Signature Pub Group Ltd.
Contact Detail:
Signature Pub Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Duty Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for interviews by practising common questions related to team management and customer service. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams or resolved conflicts in the past. This will help you stand out as a candidate who can handle the responsibilities of a Duty Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight your leadership skills, customer service experience, and any relevant health and safety knowledge. We want to see how you fit into our team!
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love a polished application!
Highlight Problem-Solving Examples: In your application, share specific examples of how you've tackled challenges in previous roles. We’re looking for quick thinkers who can maintain a calm demeanour under pressure, so let us know how you’ve done this before!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Signature Pub Group Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research Signature Group and its venues. Understand their values, mission, and what makes them unique in the hospitality industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved staff performance. Be ready to discuss how you can motivate and support your future colleagues.
✨Prepare for Customer Service Scenarios
Customer service excellence is key in this role. Think of specific situations where you've handled customer complaints or queries effectively. Practice articulating these experiences clearly, focusing on your problem-solving skills and how you ensured customer satisfaction.
✨Understand Health & Safety Regulations
Familiarise yourself with health and safety standards relevant to the hospitality sector. Be prepared to discuss how you would ensure compliance and promote a safe environment for both staff and customers. This shows that you take the responsibility seriously and are proactive about safety.
