Bartender Boozy Cow Edinburgh £12.71 per hour plus TRONC

Job Responsibilities

• Overseeing Daily Operations – Manage the day‑to‑day operations of the business, ensuring smooth and efficient service delivery across all departments during shifts.
• Staff Supervision & Support – Supervise and support staff, ensuring they are performing to standards, resolving any issues, and maintaining a positive work environment.
• Customer Service Management – Handle customer queries and complaints effectively, ensuring a high level of customer satisfaction and addressing any issues promptly.
• Health & Safety Compliance – Ensure that health, safety, and hygiene standards are adhered to at all times, conducting regular checks and taking corrective actions as needed.
• Reporting & Administrative Tasks – Maintain accurate records of daily operations, staff attendance, and incidents, providing reports to senior management as required.

Key Qualifications

• Leadership & Team Management – Strong ability to lead and motivate a team, ensuring high performance, resolving conflicts, and fostering a positive and productive work environment.
• Excellent Communication Skills – Clear and effective communication, both verbal and written, to interact with staff, customers, and senior management, ensuring smooth operations.
• Problem‑Solving & Decision‑Making – Ability to make quick, informed decisions and resolve issues efficiently while maintaining a calm and professional demeanor.
• Customer Service Excellence – Strong focus on providing outstanding customer service, with the ability to handle complaints and ensure customer satisfaction at all times.
• Health & Safety Knowledge – In-depth understanding of health and safety regulations, ensuring compliance and promoting a safe working environment for both staff and customers.

Key Benefits

• Staff discount ranging from 25% to 50% on food and drink at all Signature Group venues.
• Employee Assistance Programme.
• Extra annual leave days earned through length of service.
• 24/7 access to our Employee Assistance Program.
• Support for a healthy work‑life balance.