Floor Team Duties
- Greet and seat customers in a friendly and professional manner, ensuring a welcoming atmosphere for all guests.
- Take customer orders accurately, provide menu recommendations, and relay any special requests to the kitchen and bar staff.
- Ensure timely and efficient service of food and drinks, while maintaining high standards of presentation and cleanliness.
- Handle customer enquiries and resolve any issues or complaints promptly to ensure guest satisfaction.
- Manage reservations, monitor table availability, and maintain a smooth flow of guests to optimise seating and minimise wait times.
Required Skills
- Excellent Communication: Friendly and professional interaction with customers, both in person and over the phone.
- Customer Service Focus: Providing exceptional service, addressing concerns, and ensuring guest satisfaction.
- Organisation and Multitasking: Managing multiple tasks, such as seating, ordering, and coordinating with staff.
- Teamwork: Collaborating effectively with kitchen, bar, and floor staff to ensure smooth service.
- Problem-Solving: Quickly addressing issues or complaints in a calm, efficient manner.
Benefits
On top of pay - also included is our wider benefits such as:
- Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
- Employee Assistant Programme
- Extra annual leave days gathered through service
Plus so much more!
We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.
Signature Group have 21 venues in Scotland, including Cold Town House, Paramount, Badger & Co, The Spiritualist, McLarens on the Corner, Copper Blossom, The Smokin’ Fox and more.
*Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.
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Floor Team (Temporary Christmas Roles) employer: Signature Group
At The Rutland Hotel, we are committed to creating a vibrant and supportive work environment where every team member is valued. Our unique approach to Scottish hospitality not only ensures memorable experiences for our guests but also fosters personal and professional growth for our staff through ongoing training and development opportunities. With competitive pay, complimentary meals, and a fun, energetic team culture, working at our Edinburgh location offers a rewarding experience that goes beyond just a job.
