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For Companies At a Glance
- Tasks: Shape customer experiences and create thoughtful, personal journeys.
- Company: Values-led FMCG brand that prioritises culture and customer empathy.
- Benefits: Autonomy, creativity, and the chance to make a real impact.
- Why this job: Be part of a team that values human connection as the brand grows.
- Qualifications: Experience with CRM tools and a passion for understanding customers.
- Other info: Opportunity for ownership and collaboration in a small, dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
This is a newly created role within a growing, values-led FMCG brand where culture, autonomy and customer empathy genuinely matter. The business has a deeply loyal customer base and a strong subscription model, but what really sets it apart is how much it cares about the experience it creates. This role exists to protect that feeling as the business grows.
Rather than being a heavily tech-led CRM role, this is an opportunity for someone who enjoys thinking like a customer, using their judgement, and getting creative, while still knowing how to use CRM tools properly in the background.
The Role
As CRM Manager, you’ll be responsible for how customers feel as they move through the brand, from their first order, to becoming a regular, to being recognised as a loyal subscriber. You’ll spend your time putting yourself in the customer’s shoes, using real customer language, and designing journeys that feel thoughtful, personal and human. You’ll work closely with the founders, customer service and design, operating with a high level of autonomy while also enjoying genuine partnership and collaboration. This is a role for someone who doesn’t need to be told what to do, but values working alongside leaders who care about getting things right.
What You’ll Be Doing
- Shaping how customers experience the brand across email, loyalty, subscriptions and their online account
- Creating journeys and communications that sound like a real person, not a brand script
- Making customers feel recognised, appreciated and understood as they come back again and again
- Using CRM tools and data to support good judgment, not replace it
- Listening closely to customer feedback and reviews, and letting that language shape how the brand speaks
- Working closely with customer service to understand real customer needs and frustrations
- Spotting opportunities to improve the experience and quietly fixing things before they become problems
- Bringing creativity to how loyalty, recognition and habit are rewarded
What We’re Looking For
- Someone who genuinely enjoys thinking about customers and how things feel from their side
- A kind, thoughtful person who writes clearly and naturally
- Comfortable working autonomously and taking ownership, without needing constant direction
- Happy working in close partnership with the founders and a small team
- Curious, proactive and willing to get stuck in
- Experience using CRM tools such as Klaviyo, Shopify or similar (you know how to do the job, even if you don’t lead with jargon)
- Someone who cares about culture and understands the impact they have in a small team
Why This Role Matters
This role plays a huge part in keeping the brand human as it scales. It’s about trust, autonomy and doing things properly, with customers and with each other. If you enjoy ownership, creativity and building meaningful relationships at scale, this is a rare opportunity to do CRM in a way that actually feels good.
Customer Relationship Management Manager in Manchester employer: Signature Career Management
Contact Detail:
Signature Career Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Management Manager in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and customer experience. This will help you tailor your conversations and show that you genuinely care about what they stand for.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and insights into the role. This can give you a leg up and might even lead to a referral!
✨Tip Number 3
Prepare for interviews by thinking like a customer. Be ready to discuss how you would enhance the customer journey and share examples of how you've done this in the past. Show them you’re all about that customer empathy!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Customer Relationship Management Manager in Manchester
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to use your own voice and style. Remember, we’re looking for someone who thinks like a customer, so show us how you connect with people.
Show Your Customer Empathy: Make sure to highlight your understanding of customer needs and experiences. Use examples from your past roles where you’ve put yourself in the customer’s shoes. This will help us see how you can create thoughtful and personal journeys for our customers.
Keep It Clear and Concise: We appreciate clear communication, so keep your application straightforward. Avoid jargon and focus on expressing your ideas simply and effectively. This reflects the kind of communication we value in our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Signature Career Management
✨Understand the Brand's Values
Before your interview, take some time to really get to know the brand's values and culture. This role is all about customer empathy and creating a human experience, so be ready to discuss how your personal values align with theirs.
✨Showcase Your Customer-Centric Mindset
Prepare examples that highlight your ability to think like a customer. Share stories where you’ve designed thoughtful journeys or communications that made customers feel valued and understood. This will demonstrate your fit for the role.
✨Be Ready to Discuss CRM Tools
While this role isn’t heavily tech-led, knowing your way around CRM tools like Klaviyo or Shopify is essential. Brush up on your experience with these tools and be prepared to discuss how you’ve used them to enhance customer experiences in the past.
✨Emphasise Your Autonomy and Creativity
This position requires someone who can work independently and creatively. Think of instances where you took ownership of a project or initiative without needing constant direction. Highlighting your proactive nature will resonate well with the interviewers.
