At a Glance
- Tasks: Lead CRM strategy and transform customer retention for a fast-growing FMCG brand.
- Company: Dynamic London-based FMCG brand scaling rapidly since 2020.
- Benefits: Opportunity to shape your career while driving impactful change.
- Other info: Embrace challenges and thrive in a culture of innovation.
- Why this job: Make a real difference in a vibrant, fast-paced environment.
- Qualifications: Experience in D2C brands and full customer retention lifecycle.
The predicted salary is between 60000 - 80000 £ per year.
This is an opportunity not to be missed out on if you’re in the field of CRM and wanting to make an impact on your career. Not all CRM Manager roles are made equal, and this one gives you accountability to set strategic direction and shape the future of retention and customer lifecycle in a D2C led FMCG brand which is scaling at pace.
For them, you’ll transform their retention; for you, you transform your career having made a huge impact demonstrating your ability in CRM Leadership and best practice. They’ve scaled extraordinarily quickly since their founding back in 2020 and today built an FMCG brand with serious value attached to it. They’re a London based business which is growing at pace and that comes with as much excitement as it does with ambiguity and growing pains. Therefore, this won’t be for everyone. You’ll need to thrive in ambiguity, pace of change, testing and learning, failing, going again and taking ownership for your strategy. It won’t be plain sailing, and it will challenge you.
People are front and centre of this London based FMCG Brands growth strategy specifically looking for someone who will tell them what to do, not the other way around:
- A positive outlook
- Honesty, humility and curiosity
- Self-starters who are willing to figure it out and happy to place themselves out of their comfort zone
- You’re the kind of person who says ‘leave this with me, I’ll take care of that’
Role responsibilities:
- Taking accountability for building on the foundations of CRM and retention already set, owning and creating flows, segmentation etc., optimising, testing, learning and iterating. This is from pre-acquisition to subscriptions and then churn.
- Setting the strategic direction as well as execution paying close attention to conversion rate, churn, LTV, win-back.
- Work closely with the brand team to ensure a better connection and consistency in brand image.
- Committed to driving revenue through retention working hand in hand with the wider growth team.
What we’re ideally looking for in experience:
- CPG experience client or agency side – worked at pace and in ambiguity in a D2C led brand.
- Owned full customer retention lifecycle – ideally having subscription experience.
- You’re strategic yet executional and enjoy the balance of both with strong commercial acumen.
- Someone who gets obsessed with driving revenue and experienced in doing so through retention.
This is an awesome role within an awesome team. If this sounds like something you’d like to learn more about and CRM is your thing, please don’t hesitate in applying to learn more!
Customer Relationship Management Lead employer: Signature Career Management
Join a dynamic London-based FMCG brand that is not only scaling rapidly but also prioritises its people at the heart of its growth strategy. As a Customer Relationship Management Lead, you will have the unique opportunity to shape the future of customer retention and lifecycle management, all while working in an environment that embraces change and encourages personal ownership. With a culture that values honesty, humility, and curiosity, this role offers significant opportunities for professional growth and the chance to make a meaningful impact in a fast-paced setting.
Contact Details:
Signature Career Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management Lead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Signature Career Management. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Signature Career Management before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Relationship Management Lead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Signature Career Management:Your cover letter is your chance to shine! Tell us why you want to work at Signature Career Management specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Signature Career Management!
How to prepare for a job interview at Signature Career Management
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
