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- Tasks: Lead the Southampton FBO, ensuring top-notch safety and guest experience.
- Company: Join Signature Aviation, a global leader in private aviation with a great workplace culture.
- Benefits: Enjoy enhanced holidays, pension scheme, healthcare plan, and continuous training opportunities.
- Other info: Flexible working hours with opportunities for national and international travel.
- Why this job: Make a real impact in aviation while developing your leadership skills in a dynamic environment.
- Qualifications: Proven leadership experience, strong hospitality mindset, and ability to manage teams effectively.
The predicted salary is between 55000 - 55000 £ per year.
Starting Salary: £55,000 Discretionary Annual Bonus
Who we are: With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.
The Role: The Southampton General Manager (GM) role is a critical role in our business, responsible for managing all aspects of the Southampton FBO business and ensuring the highest levels of safety, hospitality and operational performance. You will be accountable for the financial performance of the Southampton FBO and will be responsible for leading and engaging the team, implementing people and operational strategies within and across the Southampton FBO and inspiring high performance and engagement. You will be responsible for driving and delivering strategic initiatives and ensuring high levels of delivery across all metrics to deliver a consistent, exceptional guest experience. You will have a solid understanding of the commercial performance of your base and continuously monitor the competitive environment to determine growth opportunities. You will develop and maintain relationships with guests, operators and airport authorities, to develop new business and ensure guest experience (measured through NPS) is exceptional. You will use feedback to continuously improve and develop capabilities and processes, all whilst promoting the Signature brand. A key part of your role as Southampton GM will be collaborating and partnering with specialist functions including Finance on budgets and P&L management and Human Resources on developing and growing a high performance, high engagement culture through appropriate implementation of people initiatives and policies, training and development, reward and recognition, succession planning and consistent communication and engagement with all team members.
About You: The important bits: You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies. You must hold the right to work in the UK and have a full UK driving licence. The role requires flexibility in terms of working time with some national and international travel. In addition: You will have a proven track record in successfully leading a business or operation, with evidence of working proactively to identify and pursue opportunities to grow the business in line with strategic aims, with a guest experience and hospitality first mindset. You will also have experience of using data and market knowledge for decision making, and leading / managing teams, with demonstrable evidence of driving high performing and engaged teams. Ideally, your experience will be gained within a related industry - within Aviation Services or Hospitality. Additionally, you will have a broad understanding of technical and financial data including experience of managing a P&L. You’ll be comfortable working in an agile, operational environment, with the ability to stay calm, focused and organised. You’ll be IT-literate, with a good working knowledge of Microsoft Office programmes including Word, Excel and PowerPoint. Additional language skills would be an advantage.
What We Offer: Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall wellbeing and all-important work/life integration.
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
- Healthcare Cash Plan (Medicash)
- Access to an Employee Perks platform (shopping discounts)
- Free on-site parking
- Full uniform provided (where applicable)
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Volunteering / Charity Days
- Regular social events
- Enhanced Family Friendly Leave Policies
General Manager SOU in Southampton employer: Signature Aviation
Contact Detail:
Signature Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager SOU in Southampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the aviation and hospitality sectors. Attend industry events, join relevant online groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Signature Aviation and its values. Understand what makes us tick and how you can contribute to our mission of redefining private air travel. Tailor your answers to show how your experience aligns with our goals.
✨Tip Number 3
Practice your pitch! Be ready to talk about your leadership style and how you've driven high performance in past roles. Use specific examples that highlight your ability to manage teams and improve guest experiences—this is key for the General Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Signature Aviation. Let’s make it happen!
We think you need these skills to ace General Manager SOU in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the General Manager role. Highlight your leadership experience and any relevant achievements in hospitality or aviation to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background aligns with our mission at Signature Aviation. Be genuine and let your personality come through.
Showcase Your Data Skills: Since we value data-driven decision-making, mention any experience you have with analysing financial performance or market trends. This will show us you can handle the P&L responsibilities of the GM role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our amazing team at Signature Aviation!
How to prepare for a job interview at Signature Aviation
✨Know the Company Inside Out
Before your interview, dive deep into Signature Aviation's values, mission, and recent news. Understanding their commitment to hospitality and community will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your ability to lead and engage teams. Prepare specific examples from your past experiences where you've successfully driven high performance and engagement. Use metrics or feedback to back up your claims!
✨Prepare for Financial Discussions
Since the role involves managing P&L and financial performance, brush up on your financial acumen. Be ready to discuss how you've used data for decision-making in previous roles and how you can apply that knowledge to enhance the Southampton FBO's performance.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company's future initiatives, team dynamics, and how they measure guest experience. This not only shows your interest but also helps you gauge if the company is the right fit for you.