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- Tasks: Lead the Southampton FBO, ensuring top-notch safety and hospitality while driving business growth.
- Company: Join Signature Aviation, a global leader in private aviation with a commitment to excellence.
- Benefits: Enjoy enhanced holidays, pension scheme, 24/7 support, shopping discounts, and ongoing training.
- Why this job: Make a real impact in the aviation industry while developing your leadership skills.
- Qualifications: Proven leadership experience, strong guest focus, and ability to manage teams effectively.
- Other info: Flexible working hours with opportunities for national and international travel.
The predicted salary is between 36000 - 60000 £ per year.
Monday - Friday with Flexibility Required
Discretionary Annual Bonus
Who we are:
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000‑strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well‑being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.
The Role:
The Southampton General Manager (GM) role is a critical role in our business, responsible for managing all aspects of the Southampton FBO business and ensuring the highest levels of safety, hospitality and operational performance. You will be accountable for the financial performance of the Southampton FBO and will be responsible for leading and engaging the team, implementing people and operational strategies within and across the Southampton FBO and inspiring high performance and engagement.
You will be responsible for driving and delivering strategic initiatives and ensuring high levels of delivery across all metrics to deliver a consistent, exceptional guest experience. You will have a solid understanding of the commercial performance of your base and continuously monitor the competitive environment to determine growth opportunities. You will develop and maintain relationships with guests, operators and airport authorities, to develop new business and ensure guest experience (measured through NPS) is exceptional. You will use feedback to continuously improve and develop capabilities and processes, all whilst promoting the Signature brand.
A key part of your role as Southampton GM will be collaborating and partnering with specialist functions including Finance on budgets and P&L management and Human Resources on developing and growing a high performance, high engagement culture through appropriate implementation of people initiatives and policies, training and development, reward and recognition, succession planning and consistent communication and engagement with all team members.
About You:
The important bits: You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company’s applicable insurance policies. You must hold the right to work in the UK and have a full UK driving licence. The role requires flexibility in terms of working time with some national and international travel.
In addition:
- You will have a proven track record in successfully leading a business or operation, with evidence of working proactively to identify and pursue opportunities to grow the business in line with strategic aims, with a guest experience and hospitality first mindset.
- You will also have experience of using data and market knowledge for decision making, and leading / managing teams, with demonstrable evidence of driving high performing and engaged teams.
- Ideally, your experience will be gained within a related industry - within Aviation Services or Hospitality.
- Additionally, you will have a broad understanding of technical and financial data including experience of managing a P&L.
- You’ll be comfortable working in an agile, operational environment, with the ability to stay calm, focused and organised.
- You’ll be IT‑literate, with a good working knowledge of Microsoft Office programmes including Word, Excel and PowerPoint.
- Additional language skills would be an advantage.
What We Offer:
Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall wellbeing and all‑important work/life integration.
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program – 24/7 help, guidance and support including access to free face‑to‑face counselling
- Access to an Employee Perks platform (shopping discounts)
- Free on‑site parking
- Full uniform provided (where applicable)
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
General Manager in Southampton employer: Signature Aviation
Contact Detail:
Signature Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the aviation and hospitality sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Signature Aviation thoroughly. Understand our values, mission, and what makes us a great place to work. Tailor your responses to show how your experience aligns with our goals and how you can contribute to our success.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams to success in previous roles. Highlight your ability to drive performance and engage team members, as this is crucial for the General Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Signature family. Good luck!
We think you need these skills to ace General Manager in Southampton
Some tips for your application 🫡
Show Your Passion for Aviation: Let us see your enthusiasm for the aviation industry! In your application, share any relevant experiences or stories that highlight your love for aviation and hospitality. This will help us understand why you're a great fit for our team.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the General Manager role. Highlight your leadership experience and any achievements in hospitality or aviation. We want to see how your skills align with what we’re looking for!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, so don’t be afraid to show your personality while being professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Signature Aviation
✨Know the Company Inside Out
Before your interview, dive deep into Signature Aviation's mission, values, and recent news. Understanding their commitment to hospitality and community will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your ability to lead and engage teams. Prepare specific examples from your past experiences where you've successfully driven high performance and engagement. Use metrics or feedback to back up your claims and illustrate your impact.
✨Be Ready for Scenario Questions
Expect questions that assess how you'd handle real-life situations in the role. Think about challenges you might face in managing the Southampton FBO and how you would approach them. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company's future plans, team dynamics, or how they measure guest experience. This not only shows your interest but also helps you gauge if the company is the right fit for you.