At a Glance
- Tasks: Provide exceptional guest experiences and assist with flight operations at our aviation terminal.
- Company: Join Signature Aviation, the largest global network of private aviation terminals.
- Benefits: Enjoy competitive pay, enhanced holidays, and access to training and development opportunities.
- Other info: Flexible part-time hours with opportunities for growth and community involvement.
- Why this job: Kickstart your career in Aviation Hospitality with a supportive and dynamic team.
- Qualifications: Must be 18+, have a UK driving licence, and excellent interpersonal skills.
The predicted salary is between 14500 - 14500 £ per year.
Part time flexible shift - 20 hours per week (Annualised Hours) Salary starting from £14,500
Who we are: With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development.
Your new role: As a Guest Experience Specialist, you will assist in the day-to-day operations of our base, providing exceptional guest experience to all guests and flight crews in line with our Signature Service Program. You will be responsible for ensuring all our guests receive an outstanding experience through all touch points, from point of reservation through to their arrival and departure to include manual handling. You will be responsible for making and processing guest reservations via Signet (our internal platform), ensuring both Outlook and Signet boxes are checked regularly and answering requests in a timely manner. You will facilitate both departing and arriving flights, and work closely with the wider Guest Experience stakeholders’ team to share details of services requested and information pertinent to each flight. You will be responsible for serving guests with refreshments within our lounge. This is a great opportunity for growing an exciting career in Aviation Hospitality.
About you: The important bits: You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug and alcohol tests, meet airport background check requirements to receive and maintain an airport ID, and be insurable by the Company's applicable insurance policies. You must hold the right to work in the UK and have a full UK driving licence. Ability to work out of hours is essential (22:00-05:00L).
In addition: Although full training will be provided on all aspects of the role, you will ideally have proven experience within a related role – front-of-house or ramp side - either within Aviation Services or Hospitality. You’ll have excellent interpersonal skills and enjoy working with people, communicating clearly and professionally at all times. You’ll be adaptable and reliable, with good judgement and high standards of accuracy whilst supporting day-to-day operations. You’ll be comfortable working accurately under pressure in a fast-paced, operational environment, with the ability to stay calm, focused and organised when things get busy. You’ll be IT-literate, with a good working knowledge of Microsoft Office programmes including Word, Excel and PowerPoint. Additional language skills would be an advantage.
What We Offer: Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall wellbeing and all-important work/life integration.
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
- Healthcare Cash Plan (Medicash)
- Access to an Employee Perks platform (shopping discounts)
- Free on-site parking
- Full uniform provided
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, service
- Volunteering / Charity Days
- Regular social events
- Enhanced Family Friendly Leave Policies
Interested? If you’re ready to take the next step in your career with Signature Aviation, we’d love to hear from you! Please submit your application to be considered for this exciting opportunity. To apply, simply submit your updated CV outlining your qualifications and experience. Due to the high volume of applications, we regret to inform you that we may not be able to respond to everyone individually. If you do not hear back from us, please assume that your application has not been successful on this occasion.
Part-time Guest Experience Specialist LGW employer: Signature Aviation
Signature Aviation is an exceptional employer, offering a dynamic work environment at Gatwick Airport where you can thrive in the aviation hospitality sector. With a commitment to employee well-being, we provide a comprehensive benefits package, including enhanced holiday entitlement, a generous pension scheme, and ongoing training opportunities, all while fostering a culture of support and community engagement. Join our dedicated team and enjoy the unique advantage of being part of a globally recognised organisation that values your growth and contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Guest Experience Specialist LGW
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in aviation or hospitality. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching Signature Aviation and its values. Show us that you understand what makes our guest experience special and how you can contribute to it.
✨Tip Number 3
Practice your communication skills! As a Guest Experience Specialist, you'll need to interact with guests and flight crews. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you're serious about joining our team at Signature Aviation.
We think you need these skills to ace Part-time Guest Experience Specialist LGW
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Guest Experience Specialist role. Highlight any relevant experience in hospitality or aviation, and don’t forget to showcase your interpersonal skills – they’re key for this position!
Show Your Passion:In your application, let us know why you’re excited about working in aviation hospitality. A genuine passion for providing exceptional guest experiences can really make your application stand out.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Signature Aviation.
How to prepare for a job interview at Signature Aviation
✨Know the Company Inside Out
Before your interview, take some time to research Signature Aviation. Understand their mission, values, and what makes them a leader in private aviation. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Interpersonal Skills
As a Guest Experience Specialist, you'll be interacting with guests and flight crews regularly. Prepare examples from your past experiences that highlight your excellent communication and interpersonal skills. Think of situations where you went above and beyond to ensure a great experience for someone.
✨Demonstrate Adaptability
The role requires you to stay calm and organised under pressure. Be ready to discuss times when you've had to adapt quickly to changing circumstances or handle multiple tasks at once. This will show that you're well-suited for the fast-paced environment of aviation hospitality.
✨Familiarise Yourself with Relevant Technology
Since you'll be using platforms like Signet and Microsoft Office, brush up on your IT skills. If you have experience with similar systems, mention it during the interview. Being tech-savvy can give you an edge and demonstrate your readiness for the role.
