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- Tasks: Coordinate smooth airport operations and provide world-class customer service.
- Company: Join a dynamic team in the aviation industry focused on exceptional service.
- Benefits: Receive full training, flexible shifts, and a chance to work in a vibrant environment.
- Why this job: Be the face of our business, ensuring VIP customers have a seamless experience.
- Qualifications: Previous aviation experience, excellent customer service skills, and IT proficiency required.
- Other info: Must qualify for a full airport ID and possess a valid driving license.
The predicted salary is between 30000 - 42000 £ per year.
As Customer Operations Officer you will help coordinate the smooth running of our Airport base which includes liaising with aircraft operators, travel organizers, the airport authority, third-party suppliers, air crew, passengers and relevant authorities to co-ordinate the arrival and departure of our clients’ aircraft at the airport.
You will be the face of the business providing world class service to our customers, ensuring a smooth transition through our facility whilst safely delivering ground services to our customers’ aircraft.
Main Duties:
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Assist the day to day operations of the base.
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Provide exceptional customer service to all passengers, visitors and crew visiting the location.
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Carry out ramp services as required for the operation (this will include services such as marshalling, towing, pushback, headset, toilet, water, fuel, baggage on load/offload, GPU, steps) as directed by the customer and supervisor.
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Liaise with customers and provide information relevant to flight requirements.
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Assist customers and suppliers with their invoicing queries and pro-actively look to cross check invoices to ensure accurate billing.
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Assist the security team in preparing the screening of passengers and luggage
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Guarantee the correct level of supplies such as tea, coffee, soft drinks and biscuits within VIP lounge areas are upheld and ensure the highest level of cleanliness and presentation of all VIP areas.
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Previous experience within aviation in a similar role
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Brilliant at managing schedules
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Ability to work accurately under pressure in an operational environment
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Excellent customer service skills
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Understanding of VIP customer expectations and proven anticipation of needs
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Flexibility of start and finish times within the shift pattern
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Willingness to learn new skills, with full training provided
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Excellent interpersonal skills
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Qualifies to hold a full airport ID
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Understanding of customs and immigration formalities
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IT Literate and proficiency in using Microsoft Office programmes – Word, Excel, Outlook etc, with the ability to be trained on business-specific systems
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Valid and clean driving licence
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Serious about safety
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Additional languages are desirable but not essential
Operations Officer SOU employer: Signature Aviation
Contact Detail:
Signature Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Officer SOU
✨Tip Number 1
Familiarize yourself with the aviation industry and its specific terminology. Understanding the lingo will not only help you communicate effectively but also show your passion for the role during any discussions.
✨Tip Number 2
Highlight your customer service experience in previous roles. Since this position is all about providing exceptional service, be ready to share specific examples of how you've gone above and beyond for customers.
✨Tip Number 3
Demonstrate your ability to work under pressure by preparing scenarios where you successfully managed tight schedules or unexpected challenges. This will showcase your problem-solving skills and adaptability.
✨Tip Number 4
If you have any experience with invoicing or financial queries, make sure to mention it. Being proactive in managing billing issues can set you apart as a candidate who understands the operational side of the business.
We think you need these skills to ace Operations Officer SOU
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Operations Officer position. Understand the key responsibilities and required skills, such as customer service excellence and operational accuracy.
Tailor Your CV: Customize your CV to highlight relevant experience in aviation or customer service roles. Emphasize any previous work that involved liaising with multiple stakeholders or managing schedules under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional customer service and your understanding of VIP customer expectations. Mention specific examples from your past experiences that demonstrate your skills.
Highlight Relevant Skills: In your application, make sure to mention your IT literacy, proficiency in Microsoft Office, and any additional languages you speak. These skills are valuable for the role and should be clearly presented.
How to prepare for a job interview at Signature Aviation
✨Showcase Your Customer Service Skills
As a Customer Operations Officer, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers, especially in high-pressure situations.
✨Demonstrate Your Aviation Knowledge
Familiarize yourself with aviation terminology and processes. Be ready to discuss your previous experience in aviation and how it relates to the role, particularly in managing schedules and liaising with various stakeholders.
✨Highlight Your Flexibility and Adaptability
The role requires flexibility in working hours and the ability to adapt to changing situations. Share instances where you successfully managed unexpected challenges or changes in your work environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle operational challenges. Think of scenarios related to ramp services or customer interactions and how you would approach them effectively.
