At a Glance
- Tasks: Ensure safe and efficient ground handling services while providing excellent customer service.
- Company: Join Signature Aviation, the largest global network of private aviation terminals.
- Benefits: Enjoy competitive salary, enhanced holiday, healthcare cash plan, and ongoing training opportunities.
- Other info: Flexible shifts, great work-life balance, and opportunities for personal growth.
- Why this job: Kickstart your career in Aviation Hospitality with a supportive and dynamic team.
- Qualifications: Must be 18+, have a full UK driving licence, and excellent interpersonal skills.
The predicted salary is between 30000 - 32450 £ per year.
Full-time, permanent contract
Shift Pattern: 4 on 4 off 0600-1800 & 1200-0000
Salary starting from: £30k
Who we are: With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.
Your new role: As part of our Airside Experience team, you will ensure the safe and efficient delivery of ground handling services in line with established policies and standard operating procedures. You will be responsible for identifying and addressing potential safety concerns and following emergency response and security protocols when required. This includes clear and accurate communication with colleagues and stakeholders to carry out a wide range of operational tasks while maintaining the highest safety standards.
The role involves working closely with team members, clients, vendors, aircraft crews, and guests to meet service needs. Duties include providing fueling, lavatory, ground power, potable water, parking, marshalling, catering delivery, and towing services. You will also operate ground service equipment, assist with luggage and cargo, provide shuttle transportation, and help pilots with operational support. Maintaining safe, clean, and secure ramps and equipment is a key part of this role. In addition to operational responsibilities, you will support our Guest Experience team by welcoming and assisting crews and guests, escorting them as needed, and ensuring a professional, friendly service at all times. This is a fantastic opportunity for growing an exciting career in Aviation Hospitality.
About you: The important bits:
- You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug and alcohol tests, meet airport background check requirements to receive and maintain an airport ID, and be insurable by the Company's applicable insurance policies.
- You must hold the right to work in the UK and have a full UK driving licence.
- Flexibility of start and finish times within the shift pattern is required.
In addition:
- Although full training will be provided on all aspects of the role, you will ideally have proven experience within a related role within Aviation Services or Hospitality.
- You’ll have excellent interpersonal skills and enjoy working with people, communicating clearly and professionally at all times.
- You’ll be adaptable and reliable, with good judgement and high standards of accuracy whilst supporting day-to-day operations.
- You’ll be comfortable working accurately under pressure in a fast-paced, operational environment, with the ability to stay calm, focused and organised when things get busy.
- You’ll be IT-literate, with a good working knowledge of Microsoft Office programmes including Word, Excel and PowerPoint.
- An HGV licence is desirable, and additional language skills would be an advantage.
What We Offer: Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall wellbeing and all-important work/life integration.
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
- Healthcare Cash Plan (Medicash)
- Access to an Employee Perks platform (shopping discounts)
- Free on-site parking
- Full uniform provided (where required)
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, service
- Volunteering / Charity Days
- Regular social events
- Enhanced Family Friendly Leave Policies
Interested? To apply, simply submit your updated CV outlining your qualifications and experience.
Airside Experience Specialist MAN in Manchester employer: Signature Aviation
Signature Aviation is an exceptional employer, offering a dynamic work environment in the heart of Manchester's aviation sector. With a strong commitment to employee well-being, we provide a comprehensive benefits package, including enhanced holiday entitlement, a generous pension scheme, and ongoing training opportunities to foster professional growth. Our inclusive culture encourages teamwork and community engagement, making it a rewarding place for those passionate about delivering outstanding service in private aviation.
StudySmarter Expert Advice🤫
We think this is how you could land Airside Experience Specialist MAN in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Signature Aviation. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Signature Aviation
Don't be shy about reaching out to Signature Aviation directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Airside Experience Specialist MAN in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Signature Aviation and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Signature Aviation
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
