At a Glance
- Tasks: Provide exceptional guest experiences and assist with daily operations at our aviation terminal.
- Company: Join Signature Aviation, the largest global network of private aviation terminals.
- Benefits: Enjoy competitive pay, enhanced holidays, and access to training and development opportunities.
- Other info: Full training provided, with opportunities for mentorship and recognition.
- Why this job: Kickstart your career in Aviation Hospitality while working in a dynamic and rewarding environment.
- Qualifications: Must be 18+, have a UK driving licence, and excellent interpersonal skills.
The predicted salary is between 15000 - 15000 £ per year.
Guest Experience Specialist - Signature Aviation, Luton. Part-time contract - 4-on, 2 off. Salary starting from £15,000.
Who we are: With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development.
Your new role: As a Guest Experience Specialist, you will assist in the day-to-day operations of our base, providing exceptional guest experience to all guests and flight crews in line with our Signature Service Program. You will be responsible for ensuring all our guests receive an outstanding experience through all touch points, from point of reservation through to their arrival and departure to include manual handling. You will be responsible for making and processing guest reservations via Signet (our internal platform), ensuring both Outlook and Signet boxes are checked regularly and answering requests in a timely manner. You will facilitate both departing and arriving flights, and work closely with the wider Guest Experience stakeholders’ team to share details of services requested and information pertinent to each flight. You will be responsible for serving guests with refreshments within our lounge. This is a great opportunity for growing an exciting career in Aviation Hospitality.
About you: The important bits: You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug & alcohol tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies. You must hold the right to work in the UK and have a full UK driving licence.
In addition: Although full training will be provided on all aspects of the role, you will ideally have proven experience within a related role – front-of-house or ramp side - either within Aviation Services or Hospitality. You’ll have excellent interpersonal skills and enjoy working with people, communicating clearly and professionally at all times. You’ll be adaptable and reliable, with good judgement and high standards of accuracy whilst supporting day-to-day operations. You’ll be comfortable working accurately under pressure in a fast-paced, operational environment, with the ability to stay calm, focused and organised when things get busy. You’ll be IT-literate, with a good working knowledge of Microsoft Office programmes including Word, Excel and PowerPoint. Additional language skills would be an advantage.
What We Offer: Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall wellbeing and all-important work/life integration.
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
- Healthcare Cash Plan (Medicash)
- Access to an Employee Perks platform (shopping discounts)
- Free on-site parking
- Full uniform provided
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, service
- Employee of the Month, Quarter & Year awards
- Volunteering / Charity Days
- Regular social events
- Enhanced Family Friendly Leave Policies
Interested? To apply, simply submit your updated CV outlining your qualifications and experience. Due to the high volume of applications, we regret to inform you that we may not be able to respond to everyone individually. If you do not hear back from us, please assume that your application has not been successful on this occasion.
Part-time Guest Experience Specialist LTN in Luton employer: Signature Aviation
Signature Aviation is an exceptional employer, renowned for its commitment to employee well-being and professional growth. With a strong focus on fostering a high-performance culture, we offer comprehensive benefits, including enhanced holiday entitlement, a generous pension scheme, and access to continuous learning opportunities. Our collaborative work environment encourages innovation and empowers our team members to make a meaningful impact in the aviation industry, all while being part of a globally recognised Great Place to Work™.
