At a Glance
- Tasks: Lead the Luton FBO business, ensuring top-notch safety and hospitality.
- Company: Join Signature Aviation, a global leader in VIP aviation services.
- Benefits: Enjoy enhanced holidays, pension scheme, and 24/7 support.
- Other info: Flexible working hours with opportunities for international travel.
- Why this job: Make a real impact in a dynamic environment with a focus on exceptional service.
- Qualifications: Proven leadership experience and ability to drive business growth.
The predicted salary is between 60000 - 72000 £ per year.
We are Signature Aviation, a global provider of VIP hospitality and aviation services to business and private aircraft customers. Our guests land their aircraft with us, and we do everything we can to deliver truly exceptional hospitality, which aims to exceed all expectations and offer a 5-star experience. Our worldwide network of FBOs provide specialist on-airport support services including refueling, hangarage, maintenance and ground handling, to the owners and operators of private, business, military, and commercial aircraft.
We have operations on 5 continents with more than 220 locations and approximately 6,000 team members worldwide. We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.
The Luton General Manager (GM) role is a critical role in our business, responsible for managing all aspects of the Luton FBO business and ensuring the highest levels of safety, hospitality, operational and financial performance. The Luton GM takes responsibility for leadership and engagement of the teams, inspiring high-performing teams and implementing people and operational strategies within and across the Luton FBO.
As Luton GM, you will be responsible for promoting the Signature brand, highlighting new initiatives and raising the standards of service to deliver consistent, exceptional customer experience. You will need a clear understanding and continual monitoring of the competitive environment in Luton and other competing locations, conducting market research and working with the sales team to determine growth opportunities.
A key part of your role as Luton GM will be to collaborate and partner with specialist functions including Finance on budgets and P&L management and HR on HR strategy, succession planning, team member engagement and development, people management to name but a few.
The successful candidate will have a proven track record in successfully leading a business or operation, with evidence of working proactively to identify and pursue opportunities to grow the business in line with strategic aims and to deliver on KPIs. You will also have experience of using data and market knowledge for decision making and maximizing on opportunities. Finally, you will be able to understand technical and financial data including being able to manage your base P&L.
You must have a checkable five-year employment history. The role requires flexibility in terms of working time with some international travel.
Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall health, wellbeing and that all-important work / life integration.
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
- Access to an Employee Perks platform (shopping discounts)
- Free on-site parking
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Recognition programme - performance, going above and beyond, service
General Manager in Luton employer: Signature Aviation
Signature Aviation is an exceptional employer, renowned for its commitment to employee well-being and professional growth. With a strong focus on fostering a high-performance culture, we offer comprehensive benefits, including enhanced holiday entitlement, a generous pension scheme, and access to continuous learning opportunities. Our collaborative work environment encourages innovation and empowers our team members to make a meaningful impact in the aviation industry, all while being part of a globally recognised Great Place to Work™.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Luton
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Signature Aviation. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Signature Aviation
Don't be shy about reaching out to Signature Aviation directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Luton
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Signature Aviation and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Signature Aviation
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
