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- Tasks: Deliver exceptional guest experiences and assist with daily operations at our aviation terminal.
- Company: Join Signature Aviation, the largest global network of private aviation terminals.
- Benefits: Enjoy enhanced holidays, healthcare plans, discounts, and ongoing training opportunities.
- Other info: Dynamic work environment with social events and community volunteering opportunities.
- Why this job: Kickstart your career in Aviation Hospitality and make a real impact on guest experiences.
- Qualifications: Must be 18+, have a UK driving licence, and excellent interpersonal skills.
The predicted salary is between 25000 - 30000 £ per year.
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Workâ„¢, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.
Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.
As a Guest Experience Specialist, you will assist in the day-to-day operations of our base, providing exceptional guest experience to all guests and flight crews in line with our Signature Service Program. You will be responsible for ensuring all our guests receive an outstanding experience through all touch points, from point of reservation through to their arrival and departure to include manual handling. You will be responsible for making and processing guest reservations via Signet (our internal platform), ensuring both Outlook and Signet boxes are checked regularly and answering requests in a timely manner. You will facilitate both departing and arriving flights, and work closely with the wider Guest Experience stakeholders’ team to share details of services requested and information pertinent to each flight.
This is a great opportunity for growing an exciting career in Aviation Hospitality.
The important bits:
- You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug & alcohol tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
- You must hold the right to work in the UK and have a full UK driving licence.
- Although full training will be provided on all aspects of the role, you will ideally have proven experience within a related role – front-of-house or ramp side - either within Aviation Services or Hospitality.
- You’ll have excellent interpersonal skills and enjoy working with people, communicating clearly and professionally at all times.
- You’ll be adaptable and reliable, with good judgement and high standards of accuracy whilst supporting day-to-day operations.
- You’ll be comfortable working accurately under pressure in a fast-paced, operational environment, with the ability to stay calm, focused and organised when things get busy.
- You’ll be IT-literate, with a good working knowledge of Microsoft Office programmes including Word, Excel and PowerPoint.
- Additional language skills would be an advantage.
Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall wellbeing and all-important work/life integration.
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
- Healthcare Cash Plan (Medicash)
- Access to an Employee Perks platform (shopping discounts)
- Free on-site parking
- Full uniform provided
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, service
- Volunteering / Charity Days
- Regular social events
- Enhanced Family Friendly Leave Policies
To apply, simply submit your updated CV outlining your qualifications and experience. Due to the high volume of applications, we regret to inform you that we may not be able to respond to everyone individually. If you do not hear back from us, please assume that your application has not been successful on this occasion.
Guest Experience Specialist LHR in Heathrow employer: Signature Aviation
Contact Detail:
Signature Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Specialist LHR in Heathrow
✨Tip Number 1
Get to know the company! Research Signature Aviation and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various guest scenarios, as this role is all about providing exceptional service. Practising your responses can help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Guest Experience Specialist LHR in Heathrow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Guest Experience Specialist role. Highlight any relevant experience in hospitality or aviation, and don’t forget to showcase your interpersonal skills – they’re key for this position!
Showcase Your Skills: In your application, emphasise your IT literacy and familiarity with Microsoft Office. Mention any additional language skills too, as they could give you an edge over other candidates.
Be Professional Yet Personable: When writing your cover letter, keep it professional but let your personality shine through. We want to see how you communicate and connect with others, so don’t be afraid to show your enthusiasm for the role!
Apply Through Our Website: Remember to submit your application through our website. It’s the best way for us to receive your CV and cover letter, and it shows you’re serious about joining our team at Signature Aviation!
How to prepare for a job interview at Signature Aviation
✨Know the Company Inside Out
Before your interview, take some time to research Signature Aviation. Understand their values, mission, and what makes them a leader in private aviation. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Interpersonal Skills
As a Guest Experience Specialist, you'll be interacting with guests and flight crews regularly. Prepare examples from your past experiences that highlight your excellent communication and interpersonal skills. Think of situations where you went above and beyond to ensure a great experience for someone.
✨Demonstrate Adaptability Under Pressure
The role requires staying calm and organised in a fast-paced environment. Be ready to discuss times when you've successfully managed stressful situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Familiarise Yourself with Relevant Technology
Since you'll be using platforms like Signet and Microsoft Office, brush up on your IT skills. If you have experience with similar systems, mention it during the interview. Showing that you're tech-savvy can give you an edge over other candidates.