Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate smooth airport operations and provide exceptional service to VIP customers.
- Company: Join Signature Aviation, a global leader in VIP services for private and business aircraft since 1879.
- Benefits: Enjoy enhanced holidays, a pension scheme, 24/7 support, shopping discounts, and free parking.
- Why this job: Be the face of luxury service, gain valuable skills, and work in a dynamic environment.
- Qualifications: Experience in aviation, excellent customer service skills, and a valid driving licence required.
- Other info: Full training provided; flexibility in shifts and additional languages are a plus.
The predicted salary is between 30000 - 42000 £ per year.
Social network you want to login/join with:
Guest Operations Specialist SOU, Southampton
col-narrow-left
Client:
Signature Aviation
Location:
Southampton, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
692af0487414
Job Views:
4
Posted:
29.06.2025
Expiry Date:
13.08.2025
col-wide
Job Description:
Guest Operations Specialist
Southampton
Who we are:
We are Signature Aviation, a global provider of VIP services to business and private aircraft customers with a heritage dating back to 1879. Business and private aircraft customers land their aircraft with us, and we do everything we can to deliver a truly exceptional service, we don\’t just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refueling and ground handling, to the owners and operators of private, business, military, and commercial aircraft.
We operate from more than 400 individual locations across North America, UK, Mainland Europe, and Asia. We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.
What you\’ll be doing:
As Guest Operations Specialist you will help coordinate the smooth running of our Airport base which includes liaising with aircraft operators, travel organizers, the airport authority, third-party suppliers, air crew, passengers and relevant authorities to co-ordinate the arrival and departure of our clients\’ aircraft at the airport.
You will be the face of the business providing world class service to our customers, ensuring a smooth transition through our facility whilst safely delivering ground services to our customers\’ aircraft.
Main Duties:
+ Assist the day to day operations of the base.
+ Provide exceptional customer service to all passengers, visitors and crew visiting the location.
+ Carry out ramp services as required for the operation (this will include services such as marshalling, towing, pushback, headset, toilet, water, fuel, baggage on load/offload, GPU, steps) as directed by the customer and supervisor.
+ Liaise with customers and provide information relevant to flight requirements.
+ Assist customers and suppliers with their invoicing queries and pro-actively look to cross check invoices to ensure accurate billing.
+ Assist the security team in preparing the screening of passengers and luggage
+ Guarantee the correct level of supplies such as tea, coffee, soft drinks and biscuits within VIP lounge areas are upheld and ensure the highest level of cleanliness and presentation of all VIP areas.
About You:
+ Previous experience within aviation in a similar role
+ Brilliant at managing schedules
+ Ability to work accurately under pressure in an operational environment
+ Excellent customer service skills
+ Understanding of VIP customer expectations and proven anticipation of needs
+ Flexibility of start and finish times within the shift pattern
+ Willingness to learn new skills, with full training provided
+ Excellent interpersonal skills
+ Qualifies to hold a full airport ID
+ Understanding of customs and immigration formalities
+ IT Literate and proficiency in using Microsoft Office programmes – Word, Excel, Outlook etc, with the ability to be trained on business-specific systems
+ Valid and clean driving licence
+ Serious about safety
+ Additional languages are desirable but not essential
What We Offer:
Our people are extremely important to us, so we offer a benefits package designed to motive and reward you, whilst considering your overall wellbeing and all-important work/life integration.
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
- Access to an Employee Perks platform (shopping discounts)
- Free on-site parking (no bus)!
- Full uniform provided
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Recognition programme – performance, going above and beyond, service
- Employee of the Month, Quarter & Year awards
#J-18808-Ljbffr
Guest Operations Specialist SOU employer: Signature Aviation
Contact Detail:
Signature Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Operations Specialist SOU
✨Tip Number 1
Familiarise yourself with the aviation industry, especially the VIP services sector. Understanding the nuances of customer expectations in this field will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the aviation and customer service sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even referrals for the Guest Operations Specialist role.
✨Tip Number 3
Demonstrate your customer service skills through real-life examples. Prepare stories that showcase how you've exceeded customer expectations in previous roles, as this is crucial for a position focused on delivering exceptional service.
✨Tip Number 4
Research Signature Aviation specifically. Understand their values, mission, and the services they offer. Tailoring your conversation to reflect your knowledge about the company can make a significant impact during the interview process.
We think you need these skills to ace Guest Operations Specialist SOU
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Guest Operations Specialist position. Tailor your application to highlight relevant experience in aviation and customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in similar roles. Emphasise your customer service skills, ability to work under pressure, and any relevant qualifications or training.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences align with the expectations outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Signature Aviation
✨Showcase Your Customer Service Skills
As a Guest Operations Specialist, exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to anticipate needs and handle difficult situations with grace.
✨Demonstrate Your Aviation Knowledge
Familiarise yourself with the aviation industry, especially regarding VIP services. Be ready to discuss any relevant experience you have and how it relates to the role. Showing that you understand the unique expectations of VIP customers will set you apart.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Think of scenarios where you had to manage schedules or coordinate with multiple parties. Practising these responses will help you articulate your thought process during the interview.
✨Emphasise Flexibility and Teamwork
The role requires flexibility in working hours and collaboration with various teams. Be prepared to discuss how you've adapted to changing circumstances in past jobs and how you work effectively within a team to achieve common goals.
