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- Tasks: Coordinate VIP customer services at Edinburgh Airport, ensuring a smooth experience for clients.
- Company: Join Signature Aviation, a leading provider of VIP services for private and business aircraft.
- Benefits: Enjoy competitive salary, enhanced holidays, employee perks, and ongoing training opportunities.
- Why this job: Be part of a dynamic team delivering 5-star service in a fast-paced aviation environment.
- Qualifications: Customer service skills, flexibility, attention to detail, and a valid driving licence required.
- Other info: Full training provided; previous experience in aviation or hospitality is a plus.
The predicted salary is between 36000 - 60000 £ per year.
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Guest Operations Specialist EDI, Edinburgh
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Client:
Signature Aviation
Location:
Edinburgh, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
9b328957f9a9
Job Views:
4
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
Guest Operations Specialist
Edinburgh
Are you looking for an opportunity that\’s a bit special and different?Have you got the experience, expertise and aptitude to provide a 5 star experience to VIP Customers?
If you are professional and courteous, with the ability to provide a world class service we\’d love to hear from you. Aviation & travel experience would be advantageous, but not essential.
Role Info:
Guest Operations Specialist – Customer Service / Flight Support – VIP Aviation
Edinburgh Airport
Competitive Salary & Benefits Package
Permanent – Full time
Who we are:
We provide VIP services to business and private aircraft customers. They land their aircraft with us and we do everything we can to deliver a truly exceptional service … we don\’t just aim to please, we aim to exceed all expectations and offer a truly 5-star experience. Our businesses provide specialist on-airport support services, including refuelling and ground handling, to the owners and operators of private, business, military and commercial aircraft.
We are a FTSE 250 listed business with market capitalization of £3bn operating from more than 400 individual locations across North America, UK, Mainland Europe and Asia.
We have a diverse customer base and see the utmost benefits of a diverse workforce; therefore, we are committed to continuing to be an equal opportunities employer.
What you\’ll be doing:
As Guest Operations Specialist you will help coordinate the smooth running of our Edinburgh Airport base which includes liaising with aircraft operators, travel organizers, the airport authority, third-party suppliers, air crew, passengers and relevant authorities to co-ordinate the arrival and departure of our clients\’ aircraft at the airport.
You will be the face of the business providing world class service to our customers, ensuring a smooth transition through our facility whilst safely delivering ground services to our customers\’ aircraft, including towing and fuelling.
As you might expect a longer list of duties is in the HR file, but we can discuss this at interview stage, along with salary, benefits and everything else about this brilliant role.
About You:
- First and foremost – you know what an excellent customer experience looks like and you know how to deliver this
- Flexible – this is a multi-faceted role where you could be pouring drinks to approving an aircraft for boarding – No room for egos here
- Willingness to learn new skills, with full training provided both in the office and outdoors on the ‘ramp\’ with aircraft
- Ability to work accurately under pressure in an operational environment
- Excellent interpersonal skills
- Valid and clean driving licence
- IT Literate and proficiency in using Microsoft Office programmes – Word, Excel, PowerPoint etc.
- You will be organised with a strong attention to detail
- Additional languages would be an advantage
- Previous experience with aviation, travel, luxury retail or hospitality would be advantageous
- HGV License would be desirable, otherwise you will be trained on this
What We Offer:
Our people are extremely important to us, so we offer a benefits package designed to motive and reward you, whilst considering your overall wellbeing and all-important work/life integration.
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
- Access to an Employee Perks platform (shopping discounts)
- Free on-site parking (no bus)!
- Full uniform provided
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Recognition programme – performance, going above and beyond, service
- Employee of the Month, Quarter & Year awards
- Volunteering / Charity Days
- Enhanced Family Friendly Leave Policies
Interested? Apply here for a fast-track path to the Hiring Manager!
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Guest Operations Specialist EDI employer: Signature Aviation
Contact Detail:
Signature Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Operations Specialist EDI
✨Tip Number 1
Familiarise yourself with the aviation industry, especially VIP services. Understanding the nuances of customer expectations in this sector can give you an edge during interviews.
✨Tip Number 2
Network with professionals in the aviation and luxury service sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even referrals.
✨Tip Number 3
Prepare to demonstrate your customer service skills through role-playing scenarios. Think about how you would handle various situations that might arise with VIP clients to showcase your problem-solving abilities.
✨Tip Number 4
Research Signature Aviation and their values. Tailoring your conversation to reflect their commitment to exceptional service can help you stand out as a candidate who aligns with their mission.
We think you need these skills to ace Guest Operations Specialist EDI
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in aviation or hospitality. Use specific examples that demonstrate your ability to provide a 5-star experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer service. Mention why you are interested in the Guest Operations Specialist role and how your skills align with the company's commitment to exceeding customer expectations.
Highlight Relevant Skills: Emphasise your interpersonal skills, attention to detail, and ability to work under pressure. If you have experience with Microsoft Office or additional languages, be sure to include these as they are advantageous for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Signature Aviation
✨Showcase Your Customer Service Skills
As a Guest Operations Specialist, your ability to provide a 5-star experience is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, highlighting your interpersonal skills and attention to detail.
✨Demonstrate Flexibility and Adaptability
This role requires a flexible approach to various tasks, from serving drinks to coordinating aircraft boarding. Be ready to discuss how you've successfully adapted to changing situations in previous jobs, showcasing your willingness to learn and take on new challenges.
✨Familiarise Yourself with Aviation Terminology
While aviation experience isn't essential, having a basic understanding of industry terminology can set you apart. Research common terms and processes related to aircraft operations and customer service in the aviation sector to demonstrate your interest and initiative.
✨Prepare Questions for the Interviewers
Engage your interviewers by preparing thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
