At a Glance
- Tasks: Deliver exceptional guest experiences and assist with day-to-day operations in aviation hospitality.
- Company: Join Signature Aviation, the largest global network of private aviation terminals.
- Benefits: Enjoy enhanced holidays, healthcare plans, discounts, and ongoing training opportunities.
- Other info: Full training provided, with opportunities for mentorship and career growth.
- Why this job: Kickstart your career in aviation hospitality with a supportive and dynamic team.
- Qualifications: Must be 18+, have a UK driving licence, and excellent interpersonal skills.
The predicted salary is between 29000 - 40600 £ per year.
Full time
Variable shift pattern covering days and nights
Starting salary from £29,000 + Benefits
Who we are: With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programmes, and resources to support our team members' overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.
Your new role: As a Guest Operations Specialist at our brand new facility in Glasgow, you will assist in the day-to-day operations of our base, providing exceptional guest experience to all guests and flight crews in line with our Signature Service Programme. This will include carrying out ramp services, offering assistance to crews and liaising with ground handling services. You will also carry out quality checks, bulk fuel vehicles with Jet A1 and deliver Jet A1/Avgas fuel to our guests' aircraft. You will also liaise with guests, providing information relevant to their flight requirements, while ensuring compliance with all requirements and guidelines, and formalities set by authorities. Other duties and tasks for our Guest Operations Specialists include raising and processing invoices, assisting guests and suppliers with invoicing queries and proactively cross-checking invoices to ensure accurate billing. In our VIP lounge / front-of-house area, you'll ensure refreshment supplies are maintained and uphold the highest standards of cleanliness and presentation in all of our VIP areas and facilities. This is a great opportunity for growing an exciting career in Aviation Hospitality.
About you: The important bits: You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies. You must hold the right to work in the UK and have a full UK driving licence. You'll have excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel, with the ability to pass a colour vision test for purposes of inspecting aviation fuel.
In addition: Although full training will be provided on all aspects of the role, you will ideally have proven experience within a related role – front-of-house or ramp side - either within Aviation Services or Hospitality. You'll have excellent interpersonal skills and enjoy working with people, communicating clearly and professionally at all times. You'll be adaptable and reliable, with good judgement and high standards of accuracy whilst supporting day-to-day operations. You'll be comfortable working accurately under pressure in a fast-paced, operational environment, with the ability to stay calm, focused and organised when things get busy. You'll be IT-literate, with a good working knowledge of Microsoft Office programmes including Word, Excel and PowerPoint. Additional language skills would be an advantage.
What We Offer: Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall wellbeing and all-important work/life integration.
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
- Healthcare Cash Plan (Medicash)
- Access to an Employee Perks platform (shopping discounts)
- Free on-site parking
- Full uniform provided
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, service
- Employee of the Month, Quarter & Year awards
- Volunteering / Charity Days
- Regular social events
- Enhanced Family Friendly Leave Policies
Guest Operations Specialist GLA in Glasgow employer: Signature Aviation
Signature Aviation is an exceptional employer, renowned for its commitment to employee well-being and professional growth. With a strong focus on fostering a high-performance culture, we offer comprehensive benefits, including enhanced holiday entitlement, a generous pension scheme, and access to continuous learning opportunities. Our collaborative work environment encourages innovation and empowers our team members to make a meaningful impact in the aviation industry, all while being part of a globally recognised Great Place to Work™.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Operations Specialist GLA in Glasgow
✨Tip Number 1
Get to know the company! Research Signature Aviation and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the company culture and even refer you for the Guest Operations Specialist role, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for the interview by practising common questions related to guest operations and aviation hospitality. Think about scenarios where you've demonstrated excellent customer service or problem-solving skills, as these will be key in your role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Signature Aviation family and ready to take on the exciting challenges ahead.
We think you need these skills to ace Guest Operations Specialist GLA in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Guest Operations Specialist role. Highlight any relevant experience in aviation or hospitality, and don’t forget to mention your interpersonal skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about aviation and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Attention to Detail:In this role, accuracy is key. When filling out your application, double-check for any typos or errors. This shows us you take pride in your work and understand the importance of precision.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Signature Aviation
✨Know the Company Inside Out
Before your interview, take some time to research Signature Aviation. Understand their mission, values, and what makes them a leader in private aviation. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Guest Operations Specialist, exceptional guest experience is key. Prepare examples from your past roles where you’ve gone above and beyond for customers. Highlight your interpersonal skills and how you handle challenging situations with grace.
✨Be Ready for Practical Scenarios
Expect situational questions that assess your ability to work under pressure. Think of scenarios where you had to stay calm and organised in a fast-paced environment. Practising these responses can help you feel more confident during the interview.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since this role involves working in a VIP lounge and interacting with guests, showing that you understand the importance of presentation will set a positive tone.
