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- Tasks: Welcome guests and crew, ensuring a seamless and personalised experience.
- Company: Join Signature Aviation, the largest global network of private aviation terminals.
- Benefits: Enjoy competitive salary, enhanced holiday, healthcare cash plan, and ongoing training.
- Other info: Dynamic role with opportunities for career growth and community involvement.
- Why this job: Be part of a premier hospitality organisation redefining private air travel.
- Qualifications: Must be 18+, have a full UK driving licence, and excellent interpersonal skills.
The predicted salary is between 29000 - 31000 £ per year.
Full time contract
Salary from £29k - £31k dependent on experience
Who we are:
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Workâ„¢, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.
Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.
Your new role:
As a Guest Operations Specialist, you will deliver a warm and professional welcome to guests and crew, ensuring a seamless and personalised experience from arrival to departure. You will provide concierge-style support, arranging transport, catering, and accommodation, while handling enquiries, resolving issues, and maintaining excellent knowledge of services and the local area.
Working closely with colleagues and external partners, you will coordinate guest services and flight-related activities, ensuring all requests and amenities are delivered efficiently. You will also support administrative tasks such as processing transactions, maintaining accurate records, and updating customer preferences to enhance service delivery. You will also support airside operations, assisting with aircraft handling, operating ground service equipment, and maintaining clean, safe, and secure environments. A strong focus on teamwork, safety, and attention to detail is essential in this varied and fast-paced role.
You will demonstrate a willingness to learn how to carry out all ramp services required for the operation, as well as how to perform quality checks, bulk fuel vehicles with Jet A1 at the fuel yard, and deliver Jet A1/Avgas fuel to guests’ aircraft.
About You:
The important bits:
- You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug and alcohol tests, meet airport background check requirements to receive and maintain an airport ID, and be insurable by the Company's applicable insurance policies.
- You must hold the right to work in the UK and have a full UK driving licence.
In addition:
- Although full training will be provided on all aspects of the role, you will ideally have proven experience within a related role – front-of-house or ramp side - either within Aviation Services or Hospitality.
- You’ll have excellent interpersonal skills and enjoy working with people, communicating clearly and professionally at all times.
- You’ll be adaptable and reliable, with good judgement and high standards of accuracy whilst supporting day-to-day operations.
- You’ll be comfortable working accurately under pressure in a fast-paced, operational environment, with the ability to stay calm, focused and organised when things get busy.
- You’ll be IT-literate, with a good working knowledge of Microsoft Office programmes including Word, Excel and PowerPoint. Additional language skills would be an advantage.
What We Offer:
Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall wellbeing and all-important work/life integration.
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
- Healthcare Cash Plan (Medicash)
- Access to an Employee Perks platform (shopping discounts)
- Free on-site parking
- Full uniform provided
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, service
- Volunteering / Charity Days
- Regular social events
- Enhanced Family Friendly Leave Policies
Guest Operations Specialist ABZ in Aberdeen employer: Signature Aviation
Contact Detail:
Signature Aviation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Operations Specialist ABZ in Aberdeen
✨Tip Number 1
Get to know the company inside out! Research Signature Aviation and understand their values, services, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus when applying for jobs.
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to guest operations. Think about how you'd handle specific situations and be ready to share your experiences. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Signature Aviation family. Good luck!
We think you need these skills to ace Guest Operations Specialist ABZ in Aberdeen
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Guest Operations Specialist role. Highlight any relevant experience in hospitality or aviation, and don’t forget to showcase your interpersonal skills. We want to see how you can bring a warm welcome to our guests!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Be sure to mention your adaptability and reliability, as these are key traits we value at Signature Aviation.
Show Off Your IT Skills: Since you'll be using Microsoft Office and possibly other tech tools, make sure to mention your proficiency in these areas. If you have experience with any additional software or languages, let us know! We love tech-savvy candidates who can keep up in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to attach your CV and cover letter right there. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Signature Aviation
✨Know the Company Inside Out
Before your interview, take some time to research Signature Aviation. Understand their values, mission, and what makes them a leader in private aviation. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Interpersonal Skills
As a Guest Operations Specialist, you'll be interacting with guests and crew regularly. Prepare examples of how you've successfully handled customer service situations in the past. Highlight your ability to communicate clearly and professionally, especially under pressure.
✨Demonstrate Adaptability and Teamwork
This role requires a strong focus on teamwork and adaptability. Think of instances where you've worked well in a team or adapted to changing circumstances. Be ready to discuss how you can contribute to a positive team environment at Signature Aviation.
✨Prepare for Practical Scenarios
Expect to be asked about how you'd handle specific situations related to guest services or operational challenges. Practice responses that demonstrate your problem-solving skills and attention to detail, as these are crucial for ensuring a seamless experience for guests.