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- Tasks: Provide exceptional guest experiences and assist with day-to-day operations at our aviation terminal.
- Company: Join Signature Aviation, the largest global network of private aviation terminals.
- Benefits: Enjoy a supportive work environment, professional development, and community engagement opportunities.
- Why this job: Kickstart your career in Aviation Hospitality and make a real impact on guest experiences.
- Qualifications: Must be 18+, have a UK driving licence, and excellent interpersonal skills.
- Other info: Full training provided; ideal for those passionate about hospitality and aviation.
The predicted salary is between 11 - 16 £ per hour.
Guest Experience Specialist - Signature Aviation, Gatwick FBO
Zero Hours Contract
Out of Hours duties required
Who we are:
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000‑strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well‑being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.
Your new role:
As a Guest Experience Specialist, you will assist in the day‑to‑day operations of our base, providing exceptional guest experience to all guests and flight crews in line with our Signature Service Program. You will be responsible for ensuring all our guests receive an outstanding experience through all touch points, from point of reservation through to their arrival and departure to include manual handling. You will be responsible for making and processing guest reservations via Signet (our internal platform), ensuring both Outlook and Signet boxes are checked regularly and answering requests in a timely manner. You will facilitate both departing and arriving flights, and work closely with the wider Guest Experience stakeholders’ team to share details of services requested and information pertinent to each flight. You will be responsible for serving guests with refreshments within our lounge. This is a great opportunity for growing an exciting career in Aviation Hospitality.
About you:
- You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
- You must hold the right to work in the UK and have a full UK driving licence.
- Although full training will be provided on all aspects of the role, you will ideally have proven experience within a related role – front‑of‑house or ramp side - either within Aviation Services or Hospitality.
- You’ll have excellent interpersonal skills and enjoy working with people, communicating clearly and professionally at all times.
- You’ll be adaptable and reliable, with good judgement and high standards of accuracy whilst supporting day‑to‑day operations.
- You’ll be comfortable working accurately under pressure in a fast‑paced, operational environment, with the ability to stay calm, focused and organised when things get busy.
- You’ll be IT‑literate, with a good working knowledge of Microsoft Office programmes including Word, Excel and PowerPoint. Additional language skills would be an advantage.
Interested?
If you’re ready to take the next step in your career with Signature Aviation, we’d love to hear from you! Please submit your application to be considered for this exciting opportunity. To apply, simply submit your updated CV outlining your qualifications and experience. Due to the high volume of applications, we regret to inform you that we may not be able to respond to everyone individually. If you do not hear back from us, please assume that your application has not been successful on this occasion.
Zero Hours Guest Experience Specialist LGW employer: Signature Aviation Limited
Contact Detail:
Signature Aviation Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Zero Hours Guest Experience Specialist LGW
✨Tip Number 1
Network like a pro! Reach out to people in the aviation and hospitality sectors, especially those who work at Signature Aviation. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show your passion for guest experience! When you get the chance to chat with hiring managers or during interviews, share stories about how you've gone above and beyond for customers in the past.
✨Tip Number 3
Be ready for situational questions! Think about how you'd handle busy times or tricky guest situations. Practising these scenarios can help you shine during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Signature team.
We think you need these skills to ace Zero Hours Guest Experience Specialist LGW
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Guest Experience Specialist role. Highlight any relevant experience in hospitality or aviation, and don’t forget to showcase your interpersonal skills – they’re key for this position!
Showcase Your Skills: In your application, emphasise your IT literacy and familiarity with Microsoft Office. Mention any additional language skills too, as they could give you an edge over other candidates.
Be Professional Yet Personable: When writing your cover letter, keep it professional but let your personality shine through. We want to see your enthusiasm for the role and how you can contribute to our team’s commitment to exceptional guest experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your CV and cover letter directly. Plus, it shows you’re keen on joining our team at Signature Aviation!
How to prepare for a job interview at Signature Aviation Limited
✨Know the Company Inside Out
Before your interview, take some time to research Signature Aviation. Understand their mission, values, and what makes them a leader in private aviation. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Interpersonal Skills
As a Guest Experience Specialist, you'll be interacting with guests and flight crews regularly. Prepare examples from your past experiences where you've demonstrated excellent communication and customer service skills. Think about how you can convey warmth and professionalism in your responses.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your ability to handle pressure and provide exceptional service. Practice responding to situations like managing a difficult guest or coordinating a last-minute flight change. This will help you articulate your problem-solving skills during the interview.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview to reflect the high standards of Signature Aviation. A polished appearance will demonstrate your commitment to the role and the company’s ethos.
