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- Tasks: Deliver exceptional guest experiences and assist with daily operations at our aviation terminal.
- Company: Join Signature Aviation, the largest global network of private aviation terminals.
- Benefits: Enjoy enhanced holidays, healthcare plans, discounts, and ongoing training opportunities.
- Other info: Dynamic work environment with mentorship and social events to connect with colleagues.
- Why this job: Kickstart your career in Aviation Hospitality and make a real impact on guest experiences.
- Qualifications: Must be 18+, have a UK driving licence, and excellent interpersonal skills.
The predicted salary is between 25000 - 30000 £ per year.
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Workâ„¢, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.
Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.
As a Guest Experience Specialist, you will assist in the day-to-day operations of our base, providing exceptional guest experience to all guests and flight crews in line with our Signature Service Program. You will be responsible for ensuring all our guests receive an outstanding experience through all touch points, from point of reservation through to their arrival and departure, including manual handling.
You will be responsible for making and processing guest reservations via Signet (our internal platform), ensuring both Outlook and Signet boxes are checked regularly and answering requests in a timely manner. You will facilitate both departing and arriving flights, and work closely with the wider Guest Experience stakeholders’ team to share details of services requested and information pertinent to each flight. This is a great opportunity for growing an exciting career in Aviation Hospitality.
The important bits: You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug & alcohol tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company’s applicable insurance policies. You must hold the right to work in the UK and have a full UK driving licence.
In addition: Although full training will be provided on all aspects of the role, you will ideally have proven experience within a related role – front-of-house or ramp side – either within Aviation Services or Hospitality. You’ll have excellent interpersonal skills and enjoy working with people, communicating clearly and professionally at all times. You’ll be adaptable and reliable, with good judgement and high standards of accuracy whilst supporting day-to-day operations. You’ll be comfortable working accurately under pressure in a fast-paced, operational environment, with the ability to stay calm, focused and organised when things get busy. You’ll be IT-literate, with a good working knowledge of Microsoft Office programmes including Word, Excel and PowerPoint. Additional language skills would be an advantage.
Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall wellbeing and all-important work/life integration.
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
- Healthcare Cash Plan (Medicash)
- Access to an Employee Perks platform (shopping discounts)
- Free on-site parking
- Full uniform provided
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, service
- Volunteering / Charity Days
- Regular social events
- Enhanced Family Friendly Leave Policies
Guest Experience Specialist LHR in London employer: Signature Aviation Limited
Contact Detail:
Signature Aviation Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Specialist LHR in London
✨Tip Number 1
Network like a pro! Reach out to people in the aviation and hospitality sectors, especially those who work at Signature Aviation. A friendly chat can open doors and give you insider info about the company culture and what they really value in a Guest Experience Specialist.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest experience and operational roles. Think about your past experiences and how they relate to the job. We want to hear your stories that showcase your interpersonal skills and ability to stay calm under pressure!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with Microsoft Office and any other relevant software. Being IT-literate is key, so maybe brush up on Excel or PowerPoint before your interview. It’ll show you’re ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Signature team. Let’s make your dream job a reality!
We think you need these skills to ace Guest Experience Specialist LHR in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! We want to see how excited you are about creating exceptional experiences for our guests. Share any relevant experiences that highlight your enthusiasm and commitment to service.
Tailor Your Application: Make sure to customise your application to fit the Guest Experience Specialist role. Highlight your skills and experiences that align with what we’re looking for, especially in aviation or hospitality. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid jargon. Remember, we want to understand your qualifications without having to sift through unnecessary fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re following the right process and gives you a chance to explore more about who we are and what we do at Signature Aviation.
How to prepare for a job interview at Signature Aviation Limited
✨Know the Company Inside Out
Before your interview, take some time to research Signature Aviation. Understand their values, mission, and what makes them a leader in private aviation. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Interpersonal Skills
As a Guest Experience Specialist, your ability to communicate clearly and professionally is key. Prepare examples from your past experiences where you've successfully handled guest interactions or resolved issues. This will demonstrate your suitability for the role.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to guest experiences. Think about scenarios where you had to stay calm under pressure or adapt quickly. Practising these responses can help you feel more confident during the interview.
✨Highlight Your IT Skills
Since the role involves using platforms like Signet and Outlook, be prepared to discuss your IT proficiency. Mention any relevant experience with Microsoft Office programmes and how you've used technology to enhance guest experiences in previous roles.