At a Glance
- Tasks: Welcome guests and provide concierge-style support for a seamless experience.
- Company: Join Signature Aviation, the largest global network of private aviation terminals.
- Benefits: Enjoy competitive salary, enhanced holiday, healthcare plan, and ongoing training.
- Other info: Dynamic role with excellent career growth and regular social events.
- Why this job: Kickstart your career in Aviation Hospitality with a supportive team and exciting opportunities.
- Qualifications: Must be 18+, have a UK driving licence, and enjoy working with people.
The predicted salary is between 30000 - 30000 £ per year.
Salary starting from £30k
Shift pattern: 4 on, 2 off
Who we are: With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well‑being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.
Your new role: As a Guest Operations Specialist, you will deliver a warm and professional welcome to guests and crew, ensuring a seamless and personalised experience from arrival to departure. You will provide concierge‑style support, arranging transport, catering, and accommodation, while handling enquiries, resolving issues, and maintaining excellent knowledge of services and the local area. Working closely with colleagues and external partners, you will coordinate guest services and flight‑related activities, ensuring all requests and amenities are delivered efficiently. You will also support administrative tasks such as processing transactions, maintaining accurate records, and updating customer preferences to enhance service delivery. You will also support airside operations, assisting with aircraft handling, operating ground service equipment, and maintaining clean, safe, and secure environments. A strong focus on teamwork, safety, and attention to detail is essential in this varied and fast‑paced role. This is a fantastic opportunity for growing an exciting career in Aviation Hospitality.
About you: The important bits: You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug and alcohol tests, meet airport background check requirements to receive and maintain an airport ID, and be insurable by the Company's applicable insurance policies. You must hold the right to work in the UK and have a full UK driving licence. In addition: Although full training will be provided on all aspects of the role, you will ideally have proven experience within a related role – front-of-house or ramp side – either within Aviation Services or Hospitality. You’ll have excellent interpersonal skills and enjoy working with people, communicating clearly and professionally at all times. You’ll be adaptable and reliable, with good judgement and high standards of accuracy whilst supporting day‑to‑day operations. You’ll be comfortable working accurately under pressure in a fast‑paced, operational environment, with the ability to stay calm, focused and organised when things get busy. You’ll be IT‑literate, with a good working knowledge of Microsoft Office programmes including Word, Excel and PowerPoint. Additional language skills would be an advantage.
What We Offer:
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program – 24/7 help, guidance and support including access to free face‑to‑face counselling
- Healthcare Cash Plan (Medicash)
- Access to an Employee Perks platform (shopping discounts)
- Free on‑site parking
- Full uniform provided
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, service
- Volunteering / Charity Days
- Regular social events
- Enhanced Family Friendly Leave Policies
Interested? To apply, simply submit your updated CV outlining your qualifications and experience. Due to the high volume of applications, we regret to inform you that we may not be able to respond to everyone individually. If you do not hear back from us, please assume that your application has not been successful on this occasion.
Guest Operations Specialist EMA employer: Signature Aviation Limited
Signature Aviation is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With a commitment to excellence in private aviation hospitality, team members benefit from enhanced holiday entitlement, a robust pension scheme, and access to ongoing training and development opportunities. Located at East Midlands FBO, employees enjoy a supportive environment that fosters teamwork and community engagement, making it a rewarding place to build a career in aviation.
Contact Details:
Signature Aviation Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Operations Specialist EMA
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Signature Aviation Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Signature Aviation Limited
Don't be shy about reaching out to Signature Aviation Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Operations Specialist EMA
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Signature Aviation Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Signature Aviation Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
