At a Glance
- Tasks: Coordinate VIP aircraft arrivals and departures, ensuring a 5-star customer experience.
- Company: Join a FTSE 250 company providing exceptional services to private and business aircraft customers.
- Benefits: Enjoy enhanced holidays, healthcare plans, discounts, and ongoing training opportunities.
- Other info: Full training provided; previous aviation or hospitality experience is a plus.
- Why this job: Be the face of luxury aviation, delivering world-class service in a dynamic environment.
- Qualifications: Customer service skills, flexibility, attention to detail, and a valid driving licence required.
The predicted salary is between 36000 - 60000 £ per year.
Guest Operations Specialist - Signature Aviation, Edinburgh FBO
Full time
Variable shift pattern covering days and nights
Starting salary from £29,000 + Benefits
Who we are:
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team.
Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.
Your new role:
As a Guest Operations Specialist, you will assist in the day-to-day operations of our base, providing exceptional guest experience to all guests and flight crews in line with our Signature Service Programme. This will include carrying out ramp services, offering assistance to crews and liaising with ground handling services. You will also carry out quality checks, bulk fuel vehicles with Jet A1 and deliver Jet A1/Avgas fuel to our guests aircraft.
You will also liaise with guests, providing information relevant to their flight requirements, while ensuring compliance with all requirements and guidelines, and formalities set by authorities. Other duties and tasks for our Guest Operations Specialists include raising and processing invoices, assisting guests and suppliers with invoicing queries and proactively cross-checking invoices to ensure accurate billing. In our VIP lounge / front-of house area, you’ll ensure refreshment supplies are maintained and uphold the highest standards of cleanliness and presentation in all of our VIP areas and facilities.
This is a great opportunity for growing an exciting career in Aviation Hospitality.
About you:
The important bits: You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug tests, and airport background check requirements in order to receive and maintain an airport security badge. You must also be insurable under the Company’s applicable insurance policies.
You must have the right to work in the UK and hold a full UK driving licence. You’ll have excellent vision and coordination to safely move and/or direct aircraft and visually inspect aircraft fuel, including the ability to pass a colour vision test for the purposes of inspecting aviation fuel.
You’ll also be IT literate, with a good working knowledge of Microsoft Office products and have the ability to communicate clearly and professionally via telephone and email.
In addition:
Although full training will be provided on all aspects of the role, you will ideally have proven experience within a related role - front-of-house or ramp side - either within Aviation Services or Hospitality. You’ll have excellent interpersonal skills and enjoy working with people, communicating clearly and professionally at all times. You’ll be adaptable and reliable, with good judgement and high standards of accuracy whilst supporting day-to-day operations. You’ll be comfortable working accurately under pressure in a fast-paced, operational environment, with the ability to stay calm, focused and organised when things get busy. You’ll be IT-literate, with a good working knowledge of Microsoft Office programmes including Word, Excel and PowerPoint. Additional language skills would be an advantage.
What We Offer:
Our people are extremely important to us, so we offer a benefits package designed to motive and reward you, whilst considering your overall wellbeing and all-important work/life integration.
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program - 24/7 help, guidance and support including access to free face-to-face counselling
- Healthcare Cash Plan (Medicash)
- Access to an Employee Perks platform (shopping discounts)
- Free on-site parking
- Full uniform provided
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, service
- Employee of the Month, Quarter & Year awards
- Volunteering / Charity Days
- Regular social events
- Enhanced Family Friendly Leave Policies
#J-18808-Ljbffr
Guest Operations Specialist EDI employer: Signature Aviation Limited
Signature Aviation Limited is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. Located in the picturesque Southampton FBO, the role of Guest Experience & Concierge Specialist not only provides a competitive benefits package, including enhanced holidays and a pension scheme, but also fosters a supportive environment where your skills in hospitality and aviation services can truly shine.
Contact Details:
Signature Aviation Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Operations Specialist EDI
✨Tip Number 1
Familiarise yourself with the aviation and VIP customer service industry. Understanding the nuances of providing a 5-star experience will help you stand out during interviews. Research common practices and expectations in this field to demonstrate your knowledge.
✨Tip Number 2
Network with professionals in the aviation and luxury service sectors. Attend industry events or join relevant online forums to connect with people who can provide insights or even refer you to opportunities. Building relationships can be key in landing a role like this.
✨Tip Number 3
Highlight your interpersonal skills and ability to work under pressure in conversations with potential employers. Prepare examples from past experiences where you've successfully managed challenging situations, as this will showcase your suitability for the dynamic environment at Edinburgh Airport.
✨Tip Number 4
Consider obtaining additional certifications related to customer service or aviation. Even if not required, having these qualifications can set you apart from other candidates and show your commitment to professional development in the field.
We think you need these skills to ace Guest Operations Specialist EDI
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Guest Operations Specialist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your customer service skills and any relevant experience in aviation, travel, or hospitality. Use specific examples to demonstrate how you can provide a 5-star experience to VIP customers.
Highlight Relevant Skills:In your CV, emphasise your interpersonal skills, attention to detail, and ability to work under pressure. Mention any IT proficiency, especially with Microsoft Office, and any additional languages you speak, as these are advantageous.
Proofread Your Application:Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Signature Aviation Limited
✨Showcase Your Customer Service Skills
As a Guest Operations Specialist, your ability to provide a 5-star experience is crucial. Prepare examples from your past experiences where you went above and beyond for a customer, highlighting your professionalism and courtesy.
✨Demonstrate Flexibility and Adaptability
This role requires a willingness to take on various tasks, from serving drinks to coordinating aircraft boarding. Be ready to discuss how you've successfully adapted to changing situations in previous jobs, showcasing your versatility.
✨Highlight Your Attention to Detail
In an operational environment, accuracy is key. Prepare to discuss specific instances where your attention to detail made a significant difference, whether in customer service or logistical coordination.
✨Familiarise Yourself with the Aviation Industry
While aviation experience isn't essential, having some knowledge about the industry can set you apart. Research the basics of VIP aviation services and be prepared to discuss why you're interested in this field during the interview.
