At a Glance
- Tasks: Deliver exceptional guest experiences and assist with day-to-day operations in aviation hospitality.
- Company: Join Signature Aviation, the largest global network of private aviation terminals.
- Benefits: Enjoy competitive salary, enhanced holiday, healthcare cash plan, and ongoing training opportunities.
- Other info: Dynamic work environment with opportunities for growth and community involvement.
- Why this job: Kickstart your career in aviation hospitality and make a real impact on guest experiences.
- Qualifications: Must be 18+, have a full UK driving licence, and excellent communication skills.
The predicted salary is between 26070 - 31864 £ per year.
Full time variable shift pattern covering days and nights. Starting salary from £29,000 + Benefits.
Who we are: With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.
Your new role: As a Guest Operations Specialist, you will assist in the day-to-day operations of our base, providing exceptional guest experience to all guests and flight crews in line with our Signature Service Programme. This will include carrying out ramp services, offering assistance to crews and liaising with ground handling services. You will also carry out quality checks, bulk fuel vehicles with Jet A1 and deliver Jet A1/Avgas fuel to our guests' aircraft. You will also liaise with guests, providing information relevant to their flight requirements, while ensuring compliance with all requirements and guidelines, and formalities set by authorities. Other duties and tasks for our Guest Operations Specialists include raising and processing invoices, assisting guests and suppliers with invoicing queries and proactively cross-checking invoices to ensure accurate billing. In our VIP lounge/front-of-house area, you’ll ensure refreshment supplies are maintained and uphold the highest standards of cleanliness and presentation in all of our VIP areas and facilities. This is a great opportunity for growing an exciting career in Aviation Hospitality.
About you: The important bits: You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug tests, and airport background check requirements in order to receive and maintain an airport security badge. You must also be insurable under the Company’s applicable insurance policies. You must have the right to work in the UK and hold a full UK driving licence. You’ll have excellent vision and coordination to safely move and/or direct aircraft and visually inspect aircraft fuel, including the ability to pass a colour vision test for the purposes of inspecting aviation fuel. You’ll also be IT literate, with a good working knowledge of Microsoft Office products and have the ability to communicate clearly and professionally via telephone and email.
In addition: Although full training will be provided on all aspects of the role, you will ideally have proven experience within a related role - front-of-house or ramp side - either within Aviation Services or Hospitality. You’ll have excellent interpersonal skills and enjoy working with people, communicating clearly and professionally at all times. You’ll be adaptable and reliable, with good judgement and high standards of accuracy whilst supporting day-to-day operations. You’ll be comfortable working accurately under pressure in a fast-paced, operational environment, with the ability to stay calm, focused and organised when things get busy. You’ll be IT-literate, with a good working knowledge of Microsoft Office programmes including Word, Excel and PowerPoint. Additional language skills would be an advantage.
What We Offer: Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall wellbeing and all-important work/life integration:
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program - 24/7 help, guidance and support including access to free face-to-face counselling
- Healthcare Cash Plan (Medicash)
- Access to an Employee Perks platform (shopping discounts)
- Free on-site parking
- Full uniform provided
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, service Employee of the Month, Quarter & Year awards
- Volunteering / Charity Days
- Regular social events
- Enhanced Family Friendly Leave Policies
Guest Operations Specialist employer: Signature Aviation Limited
Signature Aviation Limited is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. Located in the picturesque Southampton FBO, the role of Guest Experience & Concierge Specialist not only provides a competitive benefits package, including enhanced holidays and a pension scheme, but also fosters a supportive environment where your skills in hospitality and aviation services can truly shine.
Contact Details:
Signature Aviation Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Operations Specialist
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Signature Aviation Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Signature Aviation Limited
Don't be shy about reaching out to Signature Aviation Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Operations Specialist
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Signature Aviation Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Signature Aviation Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
