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- Tasks: Deliver exceptional guest experiences and assist with day-to-day operations in aviation hospitality.
- Company: Join Signature Aviation, the largest global network of private aviation terminals.
- Benefits: Starting salary from £29,000, enhanced holiday, healthcare cash plan, and employee perks.
- Why this job: Kickstart your career in aviation hospitality with a supportive and dynamic team.
- Qualifications: Must be 18+, have a full UK driving licence, and excellent interpersonal skills.
- Other info: Full training provided, with opportunities for professional development and mentorship.
The predicted salary is between 29000 - 40600 £ per year.
Full time variable shift pattern covering days and nights. Starting salary from £29,000 + Benefits.
Who we are:
With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.
Your new role:
As a Guest Operations Specialist at our brand new facility in Glasgow, you will assist in the day-to-day operations of our base, providing exceptional guest experience to all guests and flight crews in line with our Signature Service Programme. This will include carrying out ramp services, offering assistance to crews and liaising with ground handling services. You will also carry out quality checks, bulk fuel vehicles with Jet A1 and deliver Jet A1/Avgas fuel to our guests' aircraft. You will also liaise with guests, providing information relevant to their flight requirements, while ensuring compliance with all requirements and guidelines, and formalities set by authorities. Other duties and tasks for our Guest Operations Specialists include raising and processing invoices, assisting guests and suppliers with invoicing queries and proactively cross-checking invoices to ensure accurate billing. In our VIP lounge/front-of-house area, you’ll ensure refreshment supplies are maintained and uphold the highest standards of cleanliness and presentation in all of our VIP areas and facilities. This is a great opportunity for growing an exciting career in Aviation Hospitality.
About you:
The important bits: You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company’s applicable insurance policies. You must hold the right to work in the UK and have a full UK driving licence. You’ll have excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft fuel, with the ability to pass a colour vision test for purposes of inspecting aviation fuel.
In addition: Although full training will be provided on all aspects of the role, you will ideally have proven experience within a related role – front-of-house or ramp side – either within Aviation Services or Hospitality. You’ll have excellent interpersonal skills and enjoy working with people, communicating clearly and professionally at all times. You’ll be adaptable and reliable, with good judgement and high standards of accuracy whilst supporting day-to-day operations. You’ll be comfortable working accurately under pressure in a fast-paced, operational environment, with the ability to stay calm, focused and organised when things get busy. You’ll be IT-literate, with a good working knowledge of Microsoft Office programmes including Word, Excel and PowerPoint. Additional language skills would be an advantage.
What We Offer:
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program – 24/7 help, guidance and support including access to free face-to-face counselling
- Healthcare Cash Plan (Medicash)
- Access to an Employee Perks platform (shopping discounts)
- Free on-site parking
- Full uniform provided
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, service
- Employee of the Month, Quarter & Year awards
- Volunteering / Charity Days
- Regular social events
- Enhanced Family Friendly Leave Policies
Guest Operations Specialist GLA in Glasgow employer: Signature Aviation Limited
Contact Detail:
Signature Aviation Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Operations Specialist GLA in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Signature Aviation on LinkedIn. A friendly chat can give us insider info about the company culture and what they really look for in a Guest Operations Specialist.
✨Tip Number 2
Prepare for the interview by practising common questions related to aviation hospitality. We want to show off our excellent interpersonal skills and adaptability, so think of examples from past experiences that highlight these traits.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a hospitality role. We should aim for smart-casual attire that reflects our professionalism while still being comfortable for a busy day at the airport.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can keep track of our application status and any updates directly from there.
We think you need these skills to ace Guest Operations Specialist GLA in Glasgow
Some tips for your application 🫡
Show Your Passion for Aviation: When writing your application, let your enthusiasm for aviation shine through! We want to see that you’re not just looking for any job, but that you’re genuinely excited about being part of the aviation hospitality world.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Guest Operations Specialist role. Highlight relevant experience in front-of-house or ramp services, and don’t forget to mention your interpersonal skills – they’re super important to us!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read, so make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at Signature Aviation Limited
✨Know the Company Inside Out
Before your interview, take some time to research Signature Aviation. Understand their mission, values, and what makes them a leader in private aviation. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
As a Guest Operations Specialist, exceptional guest experience is key. Prepare examples from your past roles where you’ve gone above and beyond for customers. Highlight your interpersonal skills and how you handle challenging situations with grace and professionalism.
✨Demonstrate Your Adaptability
The role involves working in a fast-paced environment, so be ready to discuss how you manage pressure and adapt to changing circumstances. Share specific instances where you’ve successfully navigated unexpected challenges while maintaining high standards.
✨Be Ready for Practical Questions
Expect questions that assess your technical knowledge and operational skills, especially related to ramp services and fuel handling. Brush up on relevant regulations and procedures, and be prepared to discuss how you would ensure compliance and safety in your role.
