At a Glance
- Tasks: Provide exceptional guest experiences and assist with day-to-day operations at our aviation terminal.
- Company: Join Signature Aviation, the largest global network of private aviation terminals.
- Benefits: Enjoy competitive pay, enhanced holidays, healthcare plans, and ongoing training opportunities.
- Other info: Flexible part-time hours with opportunities for growth and development.
- Why this job: Kickstart your career in Aviation Hospitality while making a real impact on guest experiences.
- Qualifications: Must be 18+, have a UK driving licence, and excellent interpersonal skills.
The predicted salary is between 14500 - 14500 £ per year.
Part time flexible shift - 20 hours per week (Annualised Hours)
Salary starting from £14,500
Who we are: With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organisation and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programmes, and resources to support our team members’ overall well‑being and professional development. We proudly volunteer and give back, focusing on elevating the communities where we operate and empowering the next generation of aviation professionals.
Your new role: As a Guest Experience Specialist, you will assist in the day‑to‑day operations of our base, providing exceptional guest experience to all guests and flight crews in line with our Signature Service Program. You will be responsible for ensuring all our guests receive an outstanding experience through all touch points, from point of reservation through to their arrival and departure to include manual handling. You will be responsible for making and processing guest reservations via Signet (our internal platform), ensuring both Outlook and Signet boxes are checked regularly and answering requests in a timely manner. You will facilitate both departing and arriving flights, and work closely with the wider Guest Experience stakeholders’ team to share details of services requested and information pertinent to each flight. You will be responsible for serving guests with refreshments within our lounge. This is a great opportunity for growing an exciting career in Aviation Hospitality.
About you: The important bits: You will be a minimum of 18 years of age with the ability to pass company background checks (criminal and motor vehicle), drug and alcohol tests, meet airport background check requirements to receive and maintain an airport ID, and be insurable by the Company's applicable insurance policies. You must hold the right to work in the UK and have a full UK driving licence. Ability to work out of hours is essential (22:00‑05:00L). In addition: Although full training will be provided on all aspects of the role, you will ideally have proven experience within a related role – front‑of‑house or ramp side - either within Aviation Services or Hospitality. You’ll have excellent interpersonal skills and enjoy working with people, communicating clearly and professionally at all times. You’ll be adaptable and reliable, with good judgement and high standards of accuracy whilst supporting day‑to‑day operations. You’ll be comfortable working accurately under pressure in a fast‑paced, operational environment, with the ability to stay calm, focused and organised when things get busy. You’ll be IT‑literate, with a good working knowledge of Microsoft Office programmes including Word, Excel and PowerPoint. Additional language skills would be an advantage.
What We Offer: Our people are extremely important to us, so we offer a benefits package designed to motivate and reward you, whilst considering your overall wellbeing and all‑important work/life integration.
- Enhanced holiday entitlement
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program – 24/7 help, guidance and support including access to free face‑to‑face counselling
- Healthcare Cash Plan (Medicash)
- Access to an Employee Perks platform (shopping discounts)
- Free on‑site parking
- Full uniform provided
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, service
- Volunteering / Charity Days
- Regular social events
- Enhanced Family Friendly Leave Policies
Part-time Guest Experience Specialist LGW in Crawley employer: Signature Aviation Limited
Signature Aviation is an exceptional employer, offering a dynamic work environment at Gatwick Airport where you can thrive as a Part-time Guest Experience Specialist. With a commitment to employee well-being and professional growth, we provide a comprehensive benefits package, including enhanced holiday entitlement, a generous pension scheme, and access to ongoing training opportunities. Join our passionate team dedicated to delivering outstanding guest experiences while enjoying a supportive culture that values your contributions and encourages community engagement.
Contact Details:
Signature Aviation Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-time Guest Experience Specialist LGW in Crawley
✨Tip Number 1
Get to know the company! Research Signature Aviation and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work there, which can give you an edge.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to guest experience and hospitality. Think of examples from your past roles that demonstrate your skills and adaptability under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the Signature Aviation family.
We think you need these skills to ace Part-time Guest Experience Specialist LGW in Crawley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Guest Experience Specialist role. Highlight any relevant experience in hospitality or aviation, and don’t forget to showcase your interpersonal skills – they’re key for this position!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for providing exceptional guest experiences and how your background aligns with our values at Signature Aviation. Keep it friendly and professional!
Show Off Your IT Skills:Since we’re looking for someone who’s IT-literate, make sure to mention your proficiency with Microsoft Office and any other relevant software. If you’ve got additional language skills, flaunt them too – they could give you an edge!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Signature Aviation Limited
✨Know the Company Inside Out
Before your interview, take some time to research Signature Aviation. Understand their mission, values, and what makes them a leader in private aviation. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Interpersonal Skills
As a Guest Experience Specialist, you'll be interacting with guests constantly. Prepare examples from your past experiences where you've demonstrated excellent customer service or resolved conflicts. This will highlight your ability to communicate clearly and professionally, which is crucial for the role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle busy situations or difficult guests. Practising these scenarios can help you articulate your thought process and demonstrate your adaptability and reliability under pressure.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. Since this role is in hospitality, showing that you understand the importance of appearance and presentation will reflect well on your commitment to the guest experience.
