At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth maintenance processes and timely updates.
- Company: Join Signature TECHNICAir, a leader in aircraft maintenance at Bournemouth Airport.
- Benefits: Enjoy 33 days holiday, flexible hours, and a supportive work environment.
- Other info: Opportunities for training, mentorship, and career growth await you!
- Why this job: Make a real difference in aviation while developing your skills in a dynamic team.
- Qualifications: Customer service experience, strong communication skills, and a passion for aviation.
The predicted salary is between 30000 - 40000 £ per year.
Signature TECHNICAir, is a global provider of aircraft maintenance, repair, and overhaul specializing in small to mid-size, turbine-powered business aircraft, with locations throughout the United States and Europe. As a division of Signature Aviation, Signature TECHNICAir EMEA operates a full service, CAA & EASA certified Part 145 Repair Station at Bournemouth airport, in conjunction with strategically positioned mobile service units based at Farnborough and Luton airports that serve a wide range of capabilities, across the UK and Europe.
What you’ll be doing:
- Act as the primary point of contact for customers during maintenance inputs, providing timely updates and professional support.
- Coordinate scheduled and non‑scheduled maintenance activities across base and line operations.
- Liaise with MSU Supervisors, engineering teams, manufacturer representatives and regulatory authorities before, during and after maintenance events.
- Manage AOG requirements, both on‑site and remotely, ensuring rapid and effective response.
- Prepare and issue daily status reports, including progress updates and cost information.
- Create, update and manage work packs, work orders and maintenance documentation.
- Provide customers with quotations for approval during maintenance inputs.
- Maintain the aircraft maintenance order book and ensure accurate data entry into CAFAM or similar systems.
- Raise Certificates of Release to Service (CRS) and issue Return to Service (RTS) documentation.
- Update CESCOM with Maintenance Transaction Reports and flight details.
- Support Technical Records, including scanning, archiving and dispatching completed work packs.
- Maintain the Technical Library and manage subscription amendments.
- Verify and input timesheet data when required.
- Ensure document control standards are upheld within the Customer Support Department.
- Participate in engineering meetings and provide technical support where required.
What we’re looking for:
- Previous experience in a customer service role, ideally within aviation.
- Strong project management capability with the ability to handle multiple tasks and shifting priorities.
- Confident communicator able to interpret technical information and relay it clearly to customers.
- Proficient in MS Office and comfortable working with maintenance software (Corridor experience desirable).
- Basic understanding of aviation regulatory requirements, particularly EASA Part 145.
- High attention to detail, strong numeracy skills and accuracy in data input.
- Self‑motivated, organised and able to work independently.
- A collaborative team player with a professional, can‑do attitude.
- Strong problem‑solving skills and the ability to respond quickly to issues.
- Fluent written and spoken English.
Key attributes for success:
You will be customer‑focused, organised and calm under pressure, with the ability to manage competing priorities while maintaining accuracy and compliance. You will build strong working relationships, communicate clearly, and support both customers and internal teams to ensure maintenance events run smoothly from start to finish.
What We Offer:
- Enhanced holiday entitlement – 33 days inclusive of Bank Holidays
- Defined Contribution Company Pension Scheme, with matched contribution up to 7.5%
- Employee Assistance Program – 24/7 help, guidance and support including access to free counselling
- Flexible start/finish times.
- Access to an Employee Perks platform (shopping discounts)
- Medicash Proactive – health cash plan
- Company sick pay
- Life Assurance – 4x Base Salary
- Free on-site parking
- Full access to LinkedIn Learning and ongoing Training & Development Opportunities
- Global Development Scheme Opportunities
- Mentorship schemes
- Recognition programme - performance, going above and beyond, long service
- Volunteering / Charity Days
- Enhanced Family Friendly Leave Policies
Signature TechnicAir is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.
Customer Support Representative in Bournemouth employer: Signature Aviation Limited
Signature Aviation Limited is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. Located in the picturesque Southampton FBO, the role of Guest Experience & Concierge Specialist not only provides a competitive benefits package, including enhanced holidays and a pension scheme, but also fosters a supportive environment where your skills in hospitality and aviation services can truly shine.
Contact Details:
Signature Aviation Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative in Bournemouth
✨Tip Number 1
Get to know the company inside out! Research Signature TECHNICAir, their values, and what they do. This way, when you get that interview, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your communication skills! As a Customer Support Representative, you'll need to relay technical info clearly. Try role-playing with a friend or family member to get comfortable explaining complex topics in simple terms.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Signature TECHNICAir.
We think you need these skills to ace Customer Support Representative in Bournemouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support Representative role. Highlight your previous customer service experience, especially in aviation, and show us how your skills match what we're looking for.
Show Off Your Communication Skills:As a Customer Support Representative, clear communication is key. Use your application to demonstrate your ability to relay technical information in an easy-to-understand way. We want to see how you can connect with customers!
Be Detail-Oriented:Attention to detail is crucial in this role. When filling out your application, double-check for any typos or errors. Show us that you can maintain accuracy, just like you would in managing maintenance documentation.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Signature Aviation Limited
✨Know Your Stuff
Familiarise yourself with the aviation industry, especially EASA Part 145 regulations. Brush up on your technical knowledge related to aircraft maintenance and repair, as this will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles that highlight your customer service experience. Think of situations where you successfully managed customer expectations or resolved issues quickly, as this is crucial for a Customer Support Representative.
✨Be Organised and Detail-Oriented
Since the role requires managing multiple tasks and maintaining accuracy, practice discussing how you stay organised. Bring up any tools or methods you use to keep track of your work, and be ready to explain how you ensure attention to detail in your tasks.
✨Practice Clear Communication
As a confident communicator, you'll need to relay technical information clearly. Consider doing mock interviews with a friend or family member, focusing on explaining complex concepts in simple terms. This will help you articulate your thoughts during the actual interview.
