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For Companies At a Glance
- Tasks: Help customers with tech issues and troubleshoot telecom services.
- Company: Join a leading telecom company focused on customer satisfaction.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Collaborative team environment with plenty of learning opportunities.
- Why this job: Make a difference by solving real problems for customers every day.
- Qualifications: Strong communication skills and a passion for technology.
The predicted salary is between 25000 - 35000 £ per year.
Requirements
- Strong communication and listening skills
- A customer-first mindset with great problem-solving abilities
- Understanding of broadband, Ethernet connectivity, and hosted systems
- Confident using Outlook, Excel, and CRM systems
- Previous experience in telecoms, IT, or technical support is an advantage
- A team player who enjoys working collaboratively
Responsibilities
- Responding to customer queries including billing inquiries, delivery issues, SIM swaps and handset troubleshooting on desk phones and mobile handsets
- Diagnosing and reporting network issues such as FTTC, Ethernet, and VOIP
- Configuring customer equipment including wireless networks, hosted systems, routers, and switches
- Supporting customers with mobile related issues including connectivity, device setup
Customer Technical Support - Telecoms in Stokesley employer: Signal Telecom (Stokesley)
Contact Detail:
Signal Telecom (Stokesley) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Support - Telecoms in Stokesley
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, make sure you can explain technical concepts clearly and concisely. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Technical Support - Telecoms in Stokesley
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience where you’ve successfully communicated with customers.
Highlight Your Problem-Solving Abilities: We love a good problem-solver! In your application, share examples of how you've tackled customer issues in the past. This could be anything from resolving billing inquiries to troubleshooting technical problems.
Demonstrate Your Technical Know-How: If you’ve got experience with broadband, Ethernet, or hosted systems, let us know! Mention any specific tools or systems you’ve worked with, especially if you’re familiar with Outlook, Excel, or CRM systems.
Team Player Vibes: We’re all about collaboration here at StudySmarter. Make sure to mention any experiences where you’ve worked as part of a team, especially in a technical support or telecoms environment. It’ll show us you’re a great fit!
How to prepare for a job interview at Signal Telecom (Stokesley)
✨Brush Up on Technical Knowledge
Make sure you’re familiar with broadband, Ethernet connectivity, and hosted systems. Review common issues and solutions related to these areas, as you might be asked to troubleshoot scenarios during the interview.
✨Showcase Your Communication Skills
Since strong communication is key in this role, practice explaining technical concepts in simple terms. You could even do a mock interview with a friend to get comfortable articulating your thoughts clearly.
✨Demonstrate a Customer-First Mindset
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight your problem-solving abilities and how you prioritised customer satisfaction in challenging situations.
✨Familiarise Yourself with Tools
Get comfortable using Outlook, Excel, and any CRM systems you’ve worked with. If you can, brush up on any specific tools mentioned in the job description, as being tech-savvy will give you an edge.