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- Tasks: Provide top-notch customer support and troubleshoot tech issues in a dynamic telecoms environment.
- Company: Join a friendly, award-winning telecoms company with over 30 years of expertise.
- Benefits: Competitive salary, 28 days holiday, birthday off, and ongoing training.
- Other info: Enjoy a supportive work culture with opportunities for growth and development.
- Why this job: Make a real impact by solving problems and helping customers thrive with technology.
- Qualifications: Strong communication skills and a customer-first mindset; tech-savvy individuals preferred.
The predicted salary is between 30000 - 30000 £ per year.
We’re looking for a proactive and customer-focused individual to join our award-winning team in Stokesley. If you’re enthusiastic, tech-savvy, and thrive in a fast-paced environment, this is a fantastic opportunity to be part of a friendly and knowledgeable telecoms company with over 30 years of industry expertise. This hybrid role blends customer service and technical support, making it ideal for someone who enjoys solving problems, building rapport, and working with telecoms and IT systems.
What You’ll Be Doing:
- Responding to customer queries including billing inquiries, delivery issues, SIM swaps and handset troubleshooting on desk phones and mobile handsets.
- Diagnosing and reporting network issues such as FTTC, Ethernet, and VOIP.
- Configuring customer equipment including wireless networks, hosted systems, routers, and switches.
- Support customers with mobile related issues including connectivity, device set up and account queries.
- Managing and maintaining cloud-hosted infrastructure.
- Coordinating with internal teams and external partners to ensure timely resolutions.
- Recording all customer interactions in our CRM system.
- Occasional site visits as required.
- Identifying recurring issues and contributing ideas to improve our processes.
What We’re Looking For:
- Strong communication and listening skills.
- A customer-first mindset with great problem-solving abilities.
- Understanding of broadband, Ethernet connectivity, and hosted systems.
- Confident using Outlook, Excel, and CRM systems.
- Previous experience in telecoms, IT, or technical support is an advantage.
- A team player who enjoys working collaboratively.
What You’ll Get:
- Initial and ongoing training and support.
- Salary from £30,000 depending on experience.
- 28 days holiday including bank holidays.
- Loyalty-based holiday increases.
- A day off on your birthday.
- Access to a pension scheme with employer contributions.
- A modern office with breakfast bar and dedicated staff parking.
We’re a family-owned and operated business, proud to be a direct network partner serving local, regional, and national clients. Join us and be part of one of the fastest-growing companies in our sector—where your contribution truly matters. Based on Stokesley Business Park, we offer a supportive environment with real opportunities for growth.
Customer Technical Support employer: Signal Telecom (Stokesley)
Contact Detail:
Signal Telecom (Stokesley) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Technical Support
✨Tip Number 1
Get to know the company inside out! Research their values, services, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about tech support, brush up on common telecoms issues and think through how you'd tackle them. Being prepared will give you a leg up during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral—always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our awesome team at StudySmarter.
We think you need these skills to ace Customer Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Technical Support role. Highlight your tech-savvy nature and any previous experience in telecoms or IT to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer service and problem-solving. Share specific examples of how you've helped customers in the past, as this will help us see your proactive approach.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application is clear and concise. Use straightforward language and avoid jargon to demonstrate your ability to communicate effectively with customers.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you’ll ensure your application gets to the right people and you can easily keep track of your application status. Plus, it’s super easy!
How to prepare for a job interview at Signal Telecom (Stokesley)
✨Know Your Tech
Brush up on your knowledge of broadband, Ethernet connectivity, and hosted systems. Be ready to discuss how these technologies work and how you've used them in the past. This will show that you're not just a customer service pro, but also tech-savvy and ready to tackle any technical queries.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer issues in previous roles. Think about specific situations where you diagnosed a problem and found a solution. This will demonstrate your proactive approach and ability to think on your feet, which is crucial for this role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are genuinely interested in understanding customer needs, which is key for a customer-focused position.
✨Familiarise Yourself with CRM Systems
Since you'll be recording customer interactions in a CRM system, it’s a good idea to familiarise yourself with common CRM tools. If you have experience with any specific systems, mention that during the interview. This will highlight your readiness to hit the ground running and contribute to the team from day one.