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For Companies At a Glance
- Tasks: Manage technical delivery and configuration for Premium clients using our innovative AI platform.
- Company: Join a forward-thinking tech company with an inclusive and unconventional culture.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for personal growth.
- Why this job: Be the technical expert that helps clients maximise their use of cutting-edge AI technology.
- Qualifications: Strong communication skills and a passion for technology are essential.
- Other info: Diverse backgrounds are welcomed; your unique perspective can drive innovation here.
The predicted salary is between 36000 - 60000 £ per year.
We are on a mission to change the way businesses make decisions with our cutting-edge AI technology. To achieve that, we’re looking for passionate people to join our open and unconventional workplace. Our inclusive environment welcomes skills and experiences from diverse backgrounds, and defines who we are.
The Technical Relationship Manager (TRM) is responsible for the technical delivery and ongoing configuration of the Signal platform for an assigned portfolio of Premium clients. In collaboration with the Enterprise Account Manager (EAM), the TRM ensures clients derive maximum value from the Signal Services through expert communication, relationship management, configuration, troubleshooting, technical enablement and identifying commercial opportunities. The EAM maintains primary responsibility for the client commercials, while the TRM functions as the embedded client needs specialist, technical partner and driver of value realisation - by proactive engagement, monitoring usage and providing ongoing engagement activities.
Boundaries & Scope
- TRM: Serves as the technical owner for assigned Premium accounts throughout the client lifecycle. Responsibilities include understanding the client's world and use cases, managing requirements, platform training and configuration, dashboard creation, API enablement, partner workspace management (Newsletters, Reports), and troubleshooting. The TRM provides long-term technical continuity for these accounts.
- Implementation Engineer: Focuses on new business and early-stage onboarding (training, initial 90 days, requirements gathering). Primarily supports zero-to-one new business deals and transitions accounts to the CSM/Support team upon go-live.
- Client Services: Centralised specialists supporting all clients. Handles routine tasks, source checks. Continues to own non-premium client modifications and non-TRM premium clients post-implementation.
- EAM: Owns the client relationship, commercial growth, strategic vision, and value realisation. A key role for TRM escalation and direct client engagement.
- Training Team: Delivers training for non-premium clients and for Implementation projects that will not evolve into TRM ownership.
Role Activities
- Expertise (primary focus): Understand the intricacies of the client organisation and Signal usage. Critical for analysing and resolving issues, bringing in additional experts from across Signal to find solutions. Identify and implement new opportunities for the client to derive greater value from their existing solutions and explore additional services not yet utilised.
- Execution (primary focus): Configure and optimise the Signal platform (dashboards, newsletters, reports, partner workspaces, API setups). Troubleshoot technical issues and resolve escalations. Manage client-specific requests for senior stakeholders. Deliver training for new users and teams when being onboarded. Maintain technical documentation and configuration notes per client.
- Advisory (secondary, proactive support): Identify improvement opportunities and highlight growth potential to EAM. Support growth demonstrations and new capabilities introductions with demo accounts and configuration. Provide structured feedback to Product and Engineering teams on improvements and recurring client challenges.
Client Interaction
Participates in requirements calls, configuration reviews, training sessions, issue-resolution meetings, QBR’s and partner deliverable discussions. The TRM does not lead strategic or commercial sessions (these fall under EAM ownership).
Messaging to clients: Your TRM is your embedded expert. They ensure Signal operates efficiently for your teams and adapts the platform as your needs evolve.
Workflows & Escalations
The TRM is the designated resolver of client technical issues. Escalates to the EAM when client health or commercial risk is at stake. Provides continuity throughout the account lifetime, while also fostering end-user self-sufficiency over time. Owns and updates technical client documentation to ensure comprehensive handover coverage during absences. TRMs will possess generalist knowledge across the Signal platform but must be proficient in both client-facing and partner-facing components.
Success Metrics
- Client Outcomes: Renewal rates, expansion revenue, and cross-sells supported by TRM enablement.
- Operational Outcomes: Speed and quality of technical issue resolution, reduction in escalations.
- Proactivity: Number of improvement opportunities identified and implemented.
Not sure you meet every requirement? Studies show that women and other underrepresented groups often hesitate to apply unless they check every box. At Signal AI, diverse perspectives strengthen our teams, drive innovation, and lead to better performance. So even if your background doesn’t align perfectly with each qualification, we encourage you to apply if you’re passionate about this role. We are dedicated to creating an inclusive environment where every Signaller feels welcomed, valued, and heard—a place where you can truly thrive as yourself.
Technical Relationship Manager employer: Signal AI
Contact Detail:
Signal AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and get the inside scoop on what it’s really like to work as a Technical Relationship Manager at Signal AI.
✨Tip Number 2
Prepare for those interviews by diving deep into the Signal platform. Understand its features and how they can benefit clients. This will show your passion and help you stand out as someone who can drive value realisation for clients.
✨Tip Number 3
Practice your communication skills! As a TRM, you'll need to convey complex technical information clearly. Try mock interviews with friends or use online resources to sharpen your ability to explain technical concepts in simple terms.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our mission of transforming decision-making with AI.
We think you need these skills to ace Technical Relationship Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about using cutting-edge AI technology and helping clients get the most out of our Signal platform.
Tailor Your Experience: Make sure to highlight your relevant experience in technical delivery and relationship management. We love seeing how your unique background can contribute to our mission, so don’t hold back on those specific examples!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Signal AI
✨Know the Signal Platform Inside Out
Before your interview, make sure you understand the Signal platform's features and functionalities. Familiarise yourself with how it can be configured to meet client needs, as well as common troubleshooting scenarios. This will show your technical expertise and readiness to engage with clients effectively.
✨Demonstrate Your Relationship Management Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to communicate effectively, resolve issues, and identify opportunities for clients to gain more value from their existing solutions. This will illustrate your fit for the Technical Relationship Manager role.
✨Be Ready to Discuss Client Use Cases
Think about specific use cases where you've helped clients achieve their goals through technical solutions. Be prepared to discuss how you would approach understanding a new client's needs and how you would tailor the Signal platform to suit them. This shows your proactive mindset and client-centric approach.
✨Show Your Passion for Continuous Improvement
During the interview, express your enthusiasm for identifying improvement opportunities and implementing them. Share any experiences where you've contributed to process enhancements or product feedback. This aligns with the role's focus on driving value realisation and demonstrates your commitment to client success.
